Global Datacenter Operations is an exciting, rapidly growing organization responsible for operating our cloud infrastructure for Cloud & Artificial Intelligence (C+AI). We are looking for an experienced Business Program Manager to focus on furthering people-related programs within our datacenter employee population. This position will collaborate with the leadership team, Chief of Staff, Employee Network Groups, and HR Business Partners, etc. to cultivate, plan, monitor, execute, and drive continuous improvements in the datacenters.
This individual must have a blend of strategy, planning, communications, and program management skills. Being part of this team would give you an opportunity to be part of a rapidly growing business and to enable our global impact.

• This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX or Phoenix, AZ.
• Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
• This role is eligible for hybrid or remote work, up to 100%.

Responsibilities

• Who you are:
  • A systems thinker. Someone who thinks about the big picture and how existing programs can scale across a business and different verticals, driving business relevance while leveraging a corporate framework.
  • A good listener. You are curious and empathetic in your interactions and outreach at all levels of the organization with an eye toward identifying themes and opportunities for organizational excellence.
  • You’re able to process multiple different information flows and make sense of what you’re seeing with a desire to learn and iterate.
  • A relationship builder. You’re skilled at bringing people together to work towards a common goal or challenge.
  • An excellent and timely communicator; able to communicate succinctly and optimize interactions with senior stakeholders as well as broad employee populations.
  • Someone who has a practical understanding and interest in the impact of organizational culture on lived employee experiences across a broad range of communities.
  
  What you will work on:
  • Execute on the rhythm of business for leadership sponsors and v-team members across multiple workstreams, ensuring focused and timely alignment to the corporate framework and increase the visibility of programs across the organization by presenting in leadership forums.
  • Partner with the Leadership Team, Chief of Staff, and several business partners to understand priorities and identify areas where people programs (such as employee learning and development, morale events, communications, etc.) can help achieve desired outcomes.
  • Act as a strategist and thought partner to in-business Employee Network Groups (ENGs); partnering on events, development of related OKRs, and ensuring groups are supported and connected across the organization.
  • Monitor and analyze employee survey sentiment, feedback from listening sessions and other listening systems to provide regular reports and recommendations to senior leadership and partner teams.
  • Manage, execute, and scale people programs within Datacenter Operations. Leverage proven programs and infrastructure from across the C+AI division while identifying gaps and unique needs that need localized intervention.

Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 4+ years work experience in program management, process management, process improvement
  • OR equivalent experience.
• 2+ years of experience managing programs/initiatives and driving change management.

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

• Experience developing, delivering, promoting, critically assessing, and continually improving programs for a large organization.
• Experience working with employee resource groups and manager communities a plus.
• PMP certification a plus.
• 2+ years in datacenter operations domain experience.
• Excellent project management, communications and organizational skills and attention to detail, with a track record of getting things done through cross-functional partnerships.
• Excellent facilitation and communication skills, with the ability to develop, co-create and deliver presentations, training sessions, and workshops with senior leaders and partners.
• Experience in leading and managing global virtual teams and programs. Excellent influence management skills.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.