10/16/2024 10/30/2024 Department of Human Services $3,218 - $4,338 Employee Case Management Coordinator/Reception (Office Specialist 2)

• Provide essential support to field staff, agency personnel, foster resource families, providers, and the public.
• Complete and verify data entry to ensure accuracy in the Child Welfare OR-KIDS information system.
• Process records and ensure compliance with state and federal laws.
• Handle reception and phone duties as needed within the team.
• Assist with all tasks related to fleet vehicles.

• Two years of general clerical experience that includes keyboarding, word processing, or other experience generating documents; OR

• An associate degree in any field; OR

• An equivalent combination of education and experience.

• Front Desk Experience: Previous experience in front desk reception duties, showcasing effective communication and organizational skills
• Program Knowledge: Demonstrated ability to explain rules, regulations, and procedures related to a specific program or service to individuals
• Computer Skills/Data Management: Experience with utilizing computers for tasks such as data processing, entry, and verification of detailed information
• Conflict Resolution: Demonstrated ability to effectively communicate with clients or customers to resolve conflicts and disputes
• Relationship Building: Proven ability to collaborate effectively with individuals from diverse backgrounds and demonstrate intercultural competency.

• Work Locations: You will be required to work in the office.
• Travel: Occasional travel for meetings, trainings, and other case related activities.
• Hours: Regular work week with fluctuating hours; occasional overtime may be needed, including evenings and weekends.
• Physical Requirements: Frequent physical activity, including lifting up to 50 pounds and assisting children with car seats.
• This role involves handling sensitive topics related to trauma, abuse, and crises, requiring a trauma-informed approach that is essential to ensure a safe environment.
• You may interact with individuals who have experienced trauma and may have difficulty managing their emotions.
• Be prepared for stressful situations that require quick decision-making to ensure safety for yourself and others.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

  Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
• Finalists must be cleared by the FBI Criminal Justice Information Services (CJIS) through a fingerprint-based criminal records check.
• A valid driver’s license and acceptable driving record are required for this position.

• ODHS Employee Resource Group

  communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing

  benefits package

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• Possible eligibility for the

  Public Service Loan Forgiveness Program

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• Veterans’ preference information

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• How to submit your Veteran documents for preference

  . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

• The recruiter for this position is

  Nadja Rue.

  If you contact the recruiter, please include the job requisition number: REQ-167590.