11/14/2024 12/01/2024 Department of Human Services $3,218 - $4,338 Employee Office Specialist 2

• Verify pay periods and calculate partial month hour break down as needed.
• Serve as contact for HCW and Clients regarding vacation hours and covering HCW payments. Create 546Ns and 546SFs (payment authorization forms) as authorized to do by Case managers.
• Review HCW inputs and contact Case Manager when hours worked is different than approved plan prior to making payment. Input vouchers for payment within the timeframe given in order for HCW to be paid by the set payment date. Complete any payment adjustments as needed.
• Serve as primary office contact with HCWs related to issues of issuance, payments, and general inquiries. Triage questions &/or concerns for appropriate referrals to Case Managers. agency referral form. Requires determining client needs through effective communication and knowledge of community resources.
• Provide clerical support services to case managers and eligibility workers including filing client information, packaging and labeling case files, computer input/data entry, filling out forms, and distributing computer printouts, copying materials as needed, ordering forms and office supplies, maintaining filing system for forms, using a state computer terminal to research and retrieve information about clients for staff. Process mail for distribution. Prepare and scan files into the state Electronic Document Management System (EDMS).
• Front desk receptionist, both telephone and walk-in. Answer incoming calls, determine nature of contact, and provide information, route calls to appropriate staff, forward calls to Voice Mail when staff is unavailable. Greet public coming into office and determine nature of their visit; direct to appropriate staff member/program area. Respond to routine and non-routine questions about agency services, providing information over the phone and in person, as needed. Abide by NVRA program requirements.
• Screen and direct walk-in clients and telephone callers for referral to other community services and resources, including other local, state, and federal agencies using agency referral form. Requires determining client needs through effective communication and knowledge of community resources.

• Experience gathering information from customers to help determine the type of services to meet the needs of the customer.
• Experience with repetitive data entry.
• Experience handling a high volume of multiple tasks with competing deadlines.
• Experience working with a variety of software and/or databases in an office setting.

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification.

  Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• ODHS Employee Resource Group

  communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing

  benefits package

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• Possible eligibility for the

  Public Service Loan Forgiveness Program

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• Veterans’ preference information

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• How to submit your Veteran documents for preference

  . Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

• The recruiter for this position is Jennifer Moisa If you contact the recruiter, please include the job requisition number.
• Email:

  JENNIFER.M.MOISA@odhs.oregon.gov