United States Job Openings

ABM Industries

Collections Specialist

Sugar Land

FULL TIME

September 3, 2024

We are seeking a highly valuable Collection Specialist to join our Quote-to-Cash team. The role will play a pivotal role in managing the company’s account receivable portfolio and analyzing collection data to optimize recovery strategies. The position is responsible for assessing delinquent accounts, implementing effective collection procedures, and collaborating with internal teams to mitigate risks and improve cash flow.
Benefit Information:
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management
Job Responsibilities:

Running AR Aging Reports from the financial system.
Review cash receipts from the bank and portal system for payment inquiries.
Initiate contact with delinquent customers to secure payment and resolve outstanding balances.
Negotiate payment arrangements and settlements in accordance with company policies and regulatory guidelines.
Monitor payment trends and follow up on overdue accounts to minimize losses and maximize recovery.
Analyze collection data to identify trends, patterns, and areas of improvement.
Conduct research for issue concerning unapplied cash, overpayment, billing, and account reconciliations.
Record detailed collection notes and maintain customer contact in our financial tools.
Communicate effectively with customers to understand their financial situation and provide appropriate solutions.
Build and maintain positive relationships with clients while adhering to compliance standards and ethical practices.
Handle inquiries and disputes promptly, ensuring timely resolution and customer satisfaction.
Continuously review and refine collection processes to enhance efficiency and effectiveness.
Collaborate with cross-functional teams, including finance, legal, and billing to streamline workflows and improve overall performance.
Stay updated on industry trends, regulatory changes, and best practices in collection management.
Other duties as assigned.

Minimum Requirements:

Experience with large-scale ERP systems.
Experience 3-5 years in B2B collection in a large corporate environment.
Ability to successfully manage a large portfolio of accounts with high volume.
Demonstrated a sense of urgency in addressing internal and external customer needs.
Strong analytical skills with proficiency in data analysis and reporting tools.
Detail-oriented with the ability to multitask and prioritize tasks effectively.
Proven ability to prioritize tasks and effectively manage time.
Willingness to embrace new challenges and take on additional responsibilities.
Preferred experience with financial / SOX requirements.
Preferred Intermediate Microsoft Office skills (Outlook, Word, & Power Point).
Preferred Advanced Excel skills (v-lookups, sum-ifs, pivot table, etc.).
Experience with E-commerce invoicing, EDI, portal invoicing, and uploading invoices to client’s web-based portals.
Preferred experience in Corrigo and Service Now (ticketing system).

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.

ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.

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