Description

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  Duration: This is a CLJ-CMS project position that is currently funded through June 30, 2025. It is anticipated that further funding will be approved through August 31, 2027.

Duties

Some of the duties you will perform are:

• Under the direction of the CES Manager, this position is assigned to the CES Court Technology Education Team.
• Conducts education needs analysis to define educational goals and objectives, and appropriate content and delivery methods for education programs.
• Partners with subject matter experts to develop instruction for in-person and online learning.
• Uses and maintains a standardized resource library of relevant instructional materials, exercises, and online training resources used in the delivery of education programs.
• Evaluates learning effectiveness to inform improvements in educational products and services.
• Understands and utilizes current trends in continuing professional education, best practices, and best techniques to engage audiences.
• Acts as a technical training expert for specialized judicial systems.
• Designs advanced technical education and business analysis for court customers.
• Develops and delivers training webinars, online-tutorials, demos, teaching materials, presentations and job aids.
• Works with developers, testers, business analysis, business liaisons, product owners, and subject matter experts to provide professional release notes, and codes.
• Defines the content of system workflows and business education.
• Writes and develops technical documentation, help files, reference guides, e Service and Customer Service reference answers.
• Analyzes and responds to advanced help desk questions.
• Instructs judicial staff, virtually and on-site, on use of software applications and judicial policies and procedures.
• Performs other duties as required.

Qualifications

A combination of education and experience demonstrating a working knowledge and global understanding of education methodology, program/project coordination, and/or court business practices, may substitute for education and/or experience requirements.

• Delivers exceptional customers service, consultation, and educational support.
• Skilled in designing and delivering curriculum to large audience groups.
• Understands and sets realistic customer expectations and delivers work products meeting those expectations.
• Uses sound adult education principles and practices to guide the development of curriculum, courses, modules, and related educational resources.
• Accepts personal responsibility for the quality and timeliness of work.
• Strong interpersonal communication skills and the ability to maintain positive working relationships with co-workers, stakeholders, and customers.
• Ability to analyze and understand complex issues and recommend solutions.
• Ability to form accurate estimates and achieve them through the use of objectives, timelines, action plans, and solutions.
• Ability to prioritize and effectively manage time and resources, independently and in team environments.
• Ability to independently design and deliver projects and programs from inception through implementation.
• Expertise in adult learning theory, instructional strategies, and models.
• Strong technical aptitude and self-learning.
• Knowledge of accessibility design standards and practices for instructional delivery.
• Ability to be highly flexible, adapt to change, and maintain positivity.

Supplemental Information

If you have gotten this far and are thinking you do not qualify, consider again. Studies have shown that women, people of color, and people with disabilities are less likely to apply to jobs unless they meet every single qualification. At the Administrative Office of the Courts, we are dedicated to building a diverse and authentic workplace centered in belonging. If you are excited about this role but your experience does not align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the needed candidate for this or other roles.

For more information about the position, to review the job description, application submission requirements, supplemental questions, inquire about benefits, or to apply for the position CLICK HERE TO APPLY!

• The workweek may fluctuate depending on workload or agency needs.
• Overnight travel may be required based on business needs.
• This position is not overtime eligible.

SPECIAL NOTE: Before a new hire, a background check, including criminal history, will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the job.