About the Position

JOB SUMMARY
Under the direction of the Manager, Operations, performs various administrative and clerical
duties to support RTA Operations and Administrative staff, including office administration,
correspondence and activities supporting the Operations Dispatch function, including
responding to customer inquiries via telephone, email and/or other customer/community
relations methods.

Click Here For full job description Customer Service Clerk

The Ideal Candidate

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answer high-paced telephone and computer inquiries about RTA services, including

customized travel/trip plans for fixed route riders, real time bus arrival/departure
information, logging requests for demand response service, and other Dispatch
supporting tasks.

• Perform clerical or technical administrative duties, including assisting the Lead

Supervisor with development of biweekly payroll submittals for the operations
department.

• Screens and routes telephone calls to Operations staff members.
• Compose various statistical reports, correspondence and documents.
• Relieve department head of routine administrative tasks such as compiling statistical

information.

• Maintain a wide variety of office equipment.
• Assist Administrative Assistant, Administration staff to maintain/update eligibility
• list for various passes and pass discounts.
• Assist Administrative Assistant, Administration staff to with ADA Paratransit
• application intake and scheduling process.
• Assist Administrative Assistant, Administration staff to prepare invoices and receipts
• for bus pass sales.
• Assist Accounting Technician with preparing fare revenue for armored vehicle
• collection.
• Record customer comments
• Assist with marketing, outreach and other activities as needed.

QUALIFICATIONS

• Principles of office administration
• Principles of report writing
• Analytical methods and techniques used for data gathering and analysis
• Principles of project management
• Good customer relations skills, Spanish speaking preferred
• Use and maintain office equipment

To perform this job successfully, must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.

EDUCATION and/or EXPERIENCE

• AA Degree or an equivalent combination of education and experience in office

administration, general administration, or customer relations in a public or nonprofit
organization or entity for a minimum of three years.

• Understanding of basic office administration.
• Understanding of office equipment and technology.
• Familiarity with public transportation service, including how to read and explain

schedules and fares, preferred.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential
functions.
While performing the duties of this Job, the employee is regularly required to use hands to
fingers, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently
required to stand; walk; sit; climb or balance and stoop, kneel, crouch, or crawl. The employee
must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds
and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job
include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust
focus. Ability to work full?time work periods that may include alternative daily schedules and/or
days (i.e., four 10-hour days, 9/80, or one weekend day per week) at the direction of the
Manager, Operations.

Reasonable Accommodation Notice
Federal law requires employers to provide reasonable accommodation to individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. Please call 805-781-5959 for assistance or e-mail hr@co.slo.ca.us for more information.

Veteran's Preference Points
If you are applying for employment with the County of San Luis Obispo and you served in the United States Armed Forces, you may be eligible for veteran's preference points as part of the recruitment process. Some dependents and survivors of eligible veterans may also be eligible for preference points. Click here for more information and to learn how to apply for this benefit. Please note that Veteran’s credits must be on file with the County of San Luis Obispo Veterans Services Office prior to the recruitment closing date indicated on the job announcement.
Equal Employment Opportunity
The County is an equal opportunity employer. Objectives are directed toward assuring equal opportunity in selection / promotion, pay, and job assignments. Recruitment and selection procedures have been established to ensure non-discrimination on the basis of political or religious opinions or affiliations, age, sex, race, color, national origin, marital status, disability, sexual orientation or other non-merit factors. In addition, the County complies with the provisions of the Americans with Disabilities Act in hiring and retaining employees. For more information contact the Human Resources Department at (805)781-5959.

County of San Luis Obispo

1055 Monterey Street
Suite D-250
San Luis Obispo, California, 93408

805-781-5959

http://www.slocounty.ca.gov/