Overview

• Monday OFF
• Tuesday 1:30 PM- 10:00 PM
• Wednesday 1:30 PM- 10:00 PM
• Thursday 1:30 PM- 10:00 PM
• Friday 1:30 PM- 10:00 PM
• Saturday 1:30 PM- 10:00 PM
• Sunday OFF

• Employee rental car discounts
• Training and development

Responsibilities

• Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors
• Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check-ins and exit kiosk transactions
• Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Qualifications

• Must be at least 18 years of age
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer
  • Experience working late nights and weekends preferred
• Must be available for Seasonal work lasting a maximum of 150 days and understand you will be ineligible for any positions at Enterprise for 6 months following the end of Seasonal employment.