United States Job Openings

T-Mobile USA, Inc.

Customer Success Manager

Bellevue

FULL TIME

September 11, 2024

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Advertising Solutions is T-Mobile’s fast-growing advertising technology business. It leverages high-quality mobile data from the T-Mobile network that enables advertisers to build audience segments based on app ownership and usage insights. T-Mobile is bringing innovative solutions to the advertising space, making more channels and better data accessible to advertisers of all kinds.

In this role, your knowledge of online media, and programmatic data, combined with your interpersonal skills and analytical abilities craft how new and existing businesses grow. Using your skills of influencing and relationship-building, you provide world-class client service, research, and market analysis. You anticipate how decisions are made, and persistently explore and uncover the business needs of your clients.

Our team will partner closely with many of the world's biggest advertisers and agencies to develop digital solutions that build businesses and brands. We're uniquely situated to help shape how companies grow their businesses in the digital age. We advise clients on our broad range of products across video, display, and mobile to help them connect instantly and seamlessly with their audiences and insights.
Job Responsibilities:
  • Responsible for account management of direct clients
  • Responsible for the business development (upselling and cross-selling)
  • Manage and develop a strategy for long-term sustained success
  • Provide campaign updates and ensure that our advertisers are satisfied
  • Providing insight to client around trends around market data in the sales ecosystems. Serve as a liaison with clients regarding new product launches and advertising opportunities.

Education:
  • High School Diploma/GED (Required)
  • Bachelor's Degree (Required)

Work Experience:
  • 2-4 years Advertising sales, marketing, consulting or media. Experience working with Ads Products (Required)

Knowledge, Skills and Abilities:
  • Advertising Sales Experience with advertising sales and media account management. (Required)
  • Digital Strategy Understanding of the industry's challenges, a vision for its growth, and a dedication to advancing forward-looking strategies within the marketplace.(Required)
  • Direct Sales Ability to deliver results in a fast-paced environment. (Required)
  • Competitive Analysis Effective organizational, analytical and influencing skills. (Required)

  • At least 18 years of age
  • Legally authorized to work in the United States

Travel:
Travel Required (Yes/No):No

DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No

Total Target Cash Pay Range: $96,900 - $174,800, inclusive of target incentives
Base Pay Range: $67,830 - $122,360
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, click here.
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applicant Accommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

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