Arbor Hospice

Donation Processing Clerk

Kalamazoo

FULL TIME

October 13, 2024

Corporate · Kalamazoo
Kalamazoo , MI
Finance
Full Time, Days
Req # 5198
Job Summary: The Donation Processing Clerk coordinates donations and provides support to all areas of development and donor relations for the entire North Star Care Community service area.
Essential Functions:
  • Serves internal customers with regard to development information.
  • Helps to maintain accurate and updated donor files.
  • Coordinates the daily processing of contributions received by the Foundation office.
  • Responsible for data entry of contributions and timely acknowledgment of donations.
  • Reports any major gift activity to supervisor to ensure appropriate acknowledgment.
  • Researches former patients and donors to obtain all relevant information to ensure complete, accurate records in Foundation database and EMR.
  • Assists with the preparation of progress reports for project supervisors as requested.
  • Assists the appropriate staff with regular donor activity reports.
  • Assists with donor inquiries and complaints. Handles all inquiries in a professional manner. Reports all findings to the appropriate staff.
  • Assists with the development of the donation process statewide. Reports any concerns about the database management or streamlining ideas to the appropriate staff.
  • Performs all functions of the job in the shortest time needed with the highest degree of accuracy.
  • Assists in special event activity as needed.
  • Manages communication with customers and co-workers, reaching acceptable outcomes.
  • Adjusts to changes in workload and schedules based on changing departmental priorities.
  • Processes workload on a timely basis with minimum of errors or rework required.
  • Adheres to all local, state and federal laws regarding donations and follows all Hospice of Michigan/Arbor standards of donor integrity.
  • Adheres to organizational Code of Conduct, policies and procedures.
  • Models the C.A.R.E. Model of Service: courtesy, acknowledgment, response and empathy.
  • Represents the organization in a positive and professional manner at all times.
Qualifications:
  • High school diploma or equivalent.
  • Computer skills to include adequate typing level, working knowledge of Microsoft Word and data base management.
  • Must be able to coordinate several projects simultaneously.
  • Previous customer relations experience preferred.
  • Previous Raiser's Edge experience and/or Blackbaud product knowledge preferred.
  • Must possess excellent interpersonal skills, sound judgment, effective organizational, prioritization and follow-through skills with the ability to maintain confidentiality.
  • Must be able to read, write and speak English and be able to effectively communicate orally and in writing in internal and external relationships for all essential job functions.
  • The physical demands of the position include: vision, effective speech and hearing for extensive telephone contact; repetitive motion; traveling; driving or riding in motor vehicle; standing, sitting, walking, bending, reaching, and stretching; lifting up to twenty five (25) pounds unassisted.
  • Must be eligible to work in the United States.

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