Expansion Account Executive

As a part of Parts Tech's Expansion Account Executive team, you are responsible for overseeing the process of reactivating churned customers within the business and upselling a Saa S product to existing customer base.
What You'll Accomplish:

• Establish and develop customer relationships that promote retention and loyalty, providing technical and product support, while improving upon areas of dissatisfaction.
• Deliver insights and solutions, showing clients the value of Parts Tech.
• Engage in product demonstrations and upsell opportunities with existing customers.
• Establish and maintain relationships with individuals in partner organizations to onboard mutual customers.
• Diplomatically respond to client requests and advice on optimal solutions.
• Sustain business growth and profitability by maximizing value.
• Analyze customer data to improve the overall Parts Tech customer experience.
• Hold product demonstrations for customers.
• Mediate between clients and the organization.
• Handle and resolve customer requests and complaints.
• Maximize customer adoption.
• Collaborate with product design and product development.
• Collaborate with marketing on retention efforts.

Who You Are:

• You have 3+ years of experience in Sales or Onboarding, preferably at a Saa S company or tech startup.
• You have experience working in a fast-paced, startup environment using Business Intelligence tools to analyze data.
• You have strong collaboration and influencing skills and are able to partner with customers in developing their strategic direction.
• You have Customer Relationship Management experience, acting as a trusted business advisor.
• You have strong analytical, technical, and statistical skills with proven ability to process vast amounts of data into meaningful information.
• You will have a hunter mentality.
• You are detail-oriented with the ability to rapidly learn and incorporate new concepts, business models and technologies.
• You are a self-starter with the ability to thrive in an environment with multiple priorities and evolving demands.
• You are intrinsically motivated, with the ability to work independently and in a team environment.
• You have strong organizational and time management skills.
• You have impeccable customer service skills and knowledge of best practices in customer service and retention.
• You are proficient with applicable software applications.
• You have a strong aptitude for technical software products.
• You are self-driven and proactive in nature.
• You have a genuine passion for supporting customers to get the most out of their experience

Benefits:

• Generous PTO
• Health Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account
• Flexible Spending Account
• 401(k) + Company Match
• Life Insurance
• Remote Work
• Pet Insurance
• Employee Assistance Plan
• Dependent Care FSA
• Supplemental Insurance
• Commuter Benefits
• Paid Parental Leave
• Summer Fridays
• Annual Events

Compensation: $55,000 - $60,000 Annual Base + Monthly Paid Incentives