About Us: Role Summary: Responsibilities:

• Consistently achieve or exceed monthly and quarterly sales targets and other key performance indicators such as demo drive volume, pipeline management, sales conversion, take rate on trade-ins and financial solutions, customer satisfaction and NPS
• Ensure customer experience is best-in-class: authentic, engaging, educational and aligned with Rivian’s core values and culture
• Engage and qualify Rivian customers and identify their unique needs to create personalized and memorable experiences that drive conversion and customer satisfaction
• Maintain and share your in-depth knowledge of our products and services, features and benefits, and community stories to effectively guide customers in their decision-making process when considering Rivian
• Build and manage a healthy sales pipeline by establishing positive, long-term relationships with customers via high touch, responsive service
• Engage and support customers through order confirmation, following up across various stages of the sales process to drive conversion through the funnel and increase customer satisfaction, repeat business and referrals
• Host and support a variety of retail activations and experiential events to generate demand and connect with the broader Rivian community
• Study and solicit customer feedback to understand and solve for customer pain points and opportunities for continuous improvement
• Stay up to date on auto and EV competitive landscape and trends to keep a close pulse on what customers are considering and effectively build value in our products and overcome objections to purchase
• Share success strategies, best practices and continuous feedback with teammates to cultivate a culture of learning and winning together built on trust
• Perform keyholder location opening and closing duties and ensure policy & procedure are followed; duties include completing operational checklists, leading team huddles, and writing daily business recaps
• Support and motivate fellow team members by providing clear direction and feedback
• Resolve customer escalations in the moment and promptly cascade outstanding issues to the appropriate teams
• Communicate business trends and data to the leadership team with recommendations regarding areas of opportunity
• Pay close attention to customer sentiment and the quality of the service provided; coaching for exceptional performance
• Take on additional projects, duties and assignments as required and/or by request from sales leadership

Qualifications:

• Preferred 6+ years of sales, retail, customer service or hospitality experience at a top tier, premium brand (direct to consumer, auto and or EV a plus)
• Proven track record in a high-velocity sales cycle, from prospecting to closing, in a commission-based environment
• Experience succeeding in a face-paced, dynamic start up environment with continuous iteration and changes
• Experience using CRM systems (Salesforce preferred)
• Strong communication and collaboration skills (written and verbal)
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays
• Ability and willingness to travel as needed to support events, new market launches, etc.
• Working knowledge of Microsoft Programs (Word, Excel, Power Point, Teams) with the ability to learn new tools quickly
• Comfortable operating large, high performance vehicles and conducting demo drives with customers
• Ability to work effectively both in a team and independently
• Maintain a positive, upbeat and can-do attitude at all time
• Must have a valid driver’s license in the state/province of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from)
• No drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period; Will be subject to continuous Motor Vehicle Record (MVR) monitoring
• Ability to obtain and maintain local sales licenses if applicable in your state/province

Company Statements:

Equal Opportunity

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