United States Job Openings
Westgate Resorts
Front Desk Supervisor/Overnight
Orlando
FULL TIME
August 30, 2024
The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team.
Job Description
Are you a natural leader with a passion for delivering exceptional guest experiences? We're seeking a talented individual to join us as a key player in our Front Office team. If you thrive in a dynamic environment, excel in guest service, and embrace core values of integrity and passion, this role is for you!
As the Front Desk Supervisor, you will:
- Step in as Manager on Duty during the absence of the Director and Front Office Manager by supervising the Front Desk, Night Auditors, and Guest Service Agents by setting a positive example and maintaining a high level of service quality.
- Accurately compute bills, collect payments, all while maintaining a friendly and professional demeanor.
- Greet each guest with a genuine and warm welcome, setting the tone for their stay.
- Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information.
- Effectively find solutions that meet guests' concerns and challenges actively with your ability to listen with an empathetic approach, enhancing the overall guest experience.
- Coordinate with housekeeping for VIP guests' arrivals enhances their experience.You play a pivotal role in training new Front Desk personnel to uphold service standards.
To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.
Requirements
- 1 year supervisory experience in a hospitality setting.
- Ability to multi-task, frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
- Must be able to stand for an extended period of time.
- Make decisions based on your own judgment and company policy.
- Ability to work a flexible schedule to include weekends and holidays.
- Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law, applicants who smoke or use tobacco products will not be considered for positions at Westgate.
- Required to pass a background check, drug test, and prove eligibility to work in the United States.
Pay: $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Free parking
- Health insurance
- Paid time off
- Referral program
- Vision insurance
- Night shift
- Hotel Supervisory: 1 year (Required)
- Driver's License (Required)
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