Vista is the premier hospitality management company of the Americas. As owners and operators of hotels, Vista has carved a remarkable story of success. Vista encourages employee growth as a contributing factor to both the success of the individual as well as success of the team. Vista owns and managers several properties throughout Eastern United States and Canada. For more information, please visit our website at www.vistahospitality.com.
Sheraton BWI, one of Vista Hospitality’s portfolios of hotels, is currently seeking energetic, service-oriented and results-driven Guest Services Agents for a property located in the Linthicum Heights, Maryland area. We're looking for a motivated individual who has a passion for the hospitality industry and embraces integrity, service, grit, respect, empowerment, ambition and teamwork - all the core values that cultivate our winning culture of success. Sheraton BWI offers a competitive compensation package and a working environment that’s all about hospitality! Take the next step in your career and join our team!
Guest Services Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest’s account upon completion of their stay.
Responsibilities and Duties
· Register guests and assigns rooms. Accommodates special requests whenever possible.
· Assists in preregistration and blocking of rooms for reservations.
· Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
· Knows room locations, types of rooms available, and room rates.
· Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
· Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and VIP arrivals.
· Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
· Process guest check-outs.
· Performing cashier related functions like posting charges to guest accounts, processing payments and balancing accounts
· Uses proper telephone etiquette.
· Uses proper mail, package, and message handling procedures.
· Must be aware of daily activities and meetings taking place in the hotel.
· Attends department meetings.
· Knows all safety and emergency procedures, Is aware of accident prevention policies.
· Maintains the cleanliness and neatness of the front desk area.
· Understand that business demands require flexible scheduling.
Minimum Qualifications
Education: High School diploma or equivalent
Experience: Preferred but not required
Certification/Licensure: None
Special Physical Requirements of the Job/Working Conditions: Stand for long periods of time, use of hands or fingers, reach with hands and arms, talk and hear
Required to work flexible schedule based on the needs of the business
Special Skills:
Proficient in Microsoft Office Skills including Word, Excel and other programs
Ability to handle multiple tasks at one time
Good communication skills including verbal and written
Positive and effective customer skills
Sheraton BWI is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, age, national origin, ancestry, citizenship, disability or veteran status.
Job Types: Full-time, Part-time
Pay: $16.00 - $18.00 per hour
Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Weekends as needed

Work Location: In person