Apply for Guest Relations Agent Role at Montage International

United States Job Openings

Montage International

Guest Relations Agent

Healdsburg

FULL TIME

October 24, 2024

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

If you are an internal applicant, please log into Workday and apply for your application to be considered.

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Guest Relations Agent

SUMMARY

The Guest Relations Agent is responsible to conduct guest pre-arrival calls to assist with arrangements, activities and experiences.

ESSENTIAL FUNCTIONS

Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, etc.) by making preparations or identifying appropriate providers.
Review, log, and maintain guest preferences, traces, and profiles.
Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.
Answer, record, and process guest calls, messages, requests, questions, or concerns.
Contact appropriate individual or department (e.g., Guest Services, Housekeeping, and Concierge) as necessary to resolve guest call, request, or problem.

QUALIFICATIONS

College Degree preferred.
Minimum of two years’ experience in a luxury hotel preferred.
Minimum of two years’ experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills
Enjoy interacting with people in a fast-paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office, including Word, Excel, Power Point and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work within the resort on weekends, nights and/or holidays based on business demands

PHYSICAL REQUIREMENTS

Must be able to bend, stoop, squat and stretch to fulfill tasks. Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing

The pay scale* for this position is $26.63.

The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

We regret to inform you that this job opportunity is no longer available as it has expired

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