United States Job Openings

UNITED COMMUNITY BANK

Head Teller

Atlanta

FULL TIME

September 6, 2024

Job Title: Head Teller

Reports To: Varies

Direct Reports: Tellers

Salary Grade: 5

SUMMARY

Oversees teller activities according to established policies and procedures. Maintains records of vault and teller station cash balances. Oversees daily, monthly and quarterly reports and items listed within the Head Teller Manual. Responsible for the efficient operation of the teller area.

EDUCATION AND EXPERIENCE REQUIREMENTS

High School Diploma or equivalent
Minimum three years of increasingly responsible experience in teller related function, including formal teller training
Good mathematical, organizational and communication skills
Good interpersonal and supervisory skills
Good standard office equipment skills
Proficient in Microsoft Office programs
Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

JOB FUNCTIONS

Handle each transaction with care, sensitivity and confidentiality
Provide efficient, accurate and high quality service while maintaining good customer relations
Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United’s need-based sales approach
Present oneself as a shining example of stellar quality service
Administer policies and procedures, including security procedures, to be utilized in the department
Complete daily, monthly and quarterly Head Teller reports timely
Coordinate the activities of the teller operations area by assigning work, answering questions, teaching/mentoring, solving problems, helping with complex transactions and sensitive customer relations, explaining policies and procedures to customers
Conduct regular teller meetings to review challenges or explain new ideas, campaigns or changes in policy and procedures
Control vault money, which includes all ordering of money for main office and branches. Ensures vault is balanced daily.
Verify cash received/shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area
Assist tellers in locating cash discrepancies
In some banks when applicable, admit authorized customers to the safe deposit box area and rent safe deposit boxes and complete necessary forms
Review Deposit Hold Notices for accuracy
Make recommendations to Management for the hiring, discipline, promotion, transfer and termination of staff members in the teller positions.
Perform quarterly check-ins along with an effective management plan including goals for staff
Assist tellers with pursuing teller certification levels

SUPERVISORY RESPONSIBILITY

This position manages employees and is responsible for the coaching, development, and performance management of those employees.

WORK ENVIRONMENT

United location

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position does not require travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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