• High School Diploma or equivalent
• Minimum three years of increasingly responsible experience in teller related function, including formal teller training
• Good mathematical, organizational and communication skills
• Good interpersonal and supervisory skills
• Good standard office equipment skills
• Proficient in Microsoft Office programs
• Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.

• Handle each transaction with care, sensitivity and confidentiality
• Provide efficient, accurate and high quality service while maintaining good customer relations
• Be familiar with bank products and services and look for opportunities to develop new customer relationships and strengthen existing customer relationships using United’s need-based sales approach
• Present oneself as a shining example of stellar quality service
• Administer policies and procedures, including security procedures, to be utilized in the department
• Complete daily, monthly and quarterly Head Teller reports timely
• Coordinate the activities of the teller operations area by assigning work, answering questions, teaching/mentoring, solving problems, helping with complex transactions and sensitive customer relations, explaining policies and procedures to customers
• Conduct regular teller meetings to review challenges or explain new ideas, campaigns or changes in policy and procedures
• Control vault money, which includes all ordering of money for main office and branches. Ensures vault is balanced daily.
• Verify cash received/shipped, orders and maintains inventory of official checks and other negotiable items for use in the teller area
• Assist tellers in locating cash discrepancies
• In some banks when applicable, admit authorized customers to the safe deposit box area and rent safe deposit boxes and complete necessary forms
• Review Deposit Hold Notices for accuracy
• Make recommendations to Management for the hiring, discipline, promotion, transfer and termination of staff members in the teller positions.
• Perform quarterly check-ins along with an effective management plan including goals for staff
• Assist tellers with pursuing teller certification levels