United States Job Openings
UNITED COMMUNITY BANK
UW Scenario Desk and Operations Support Lead
Alpharetta
FULL TIME
September 20, 2024
Reports to: Director of Mortgage Operations
Direct Reports: Mortgage Processing Service Desk Specialists
SUMMARY
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma or equivalent
- Minimum 5 years of recent underwriting experience required.
- Minimum 2-3 years of training and/or leadership experience preferred.
- Ability to underwrite FHA and VA loans by having active government designation.
- Experience underwriting various other types of loans including Conventional, Bond, USDA, Jumbo, Non-QM, and Construction. Additionally, Condo warrant review experience preferred.
- Ability to analyze complex personal and business returns/financial, P&L, and cash flow, gather relevant information and make appropriate recommendations.
- Independently research credit policy and communicate (written and verbally) a clear and precise credit policy interpretation.
- Strong analytical skills with a focus on finding solutions.
- Identify strengths, weaknesses, and mitigating factors for assigned loan files.
- Ability to structure loans appropriately for sale on the secondary market.
- Extensive knowledge of secondary market (Fannie/Freddie) guidelines.
- Ability to assume responsibility for loan decisions and maintain accountability for decisions made.
- Good personal organization and time management skills with ability to multi-task.
- Strong written and verbal commination skills – must be able to clearly and effectively communicate decisions to originators, processors, auditors, and others.
- Detailed- oriented, self-starter with ability to work with all of mortgage to accomplish and support department goals.
- Encompass experience preferred.
- Participate in all required compliance training, including Bank Secrecy Act/anti-money laundering training, as well as internal and external training programs, online training, meetings, and seminars/conferences, etc.
JOB FUNCTIONS
- Responsible for researching and interpreting guidelines and credit policy and communicating the decision with excellent verbal and written communication skills.
- Provides accurate decisions regarding complicated borrower scenarios, income or credit issues/questions, etc that are submitted into the underwriting support inbox.
- Offer alternative solutions to provide financing for the borrower when applicable.
- As needed, will assist the UW team by underwriting Conventional, FHA, VA, USDA, Portfolio and Special Program loans to verify for completeness, accuracy, and compliance.
- Develops and maintains an up to date and sound knowledge of multiple loan product guidelines offered by the company, DU/LP guidelines, and risk assessment tools used to decision mortgage loans.
- Demonstrates proficiency in automated underwriting systems (DU, LP).
- Reworks loans to new terms, identifies additional conditions as needed to ensure a viable credit decision is made.
- Maintains a sound knowledge of secondary market activity, practices, and business/industry practices as they impact underwriting quality and origination activity.
- Responsible for the daily oversight of the Service Desk teammates and ensuring the team is meeting all goals and responsibilities that fall under that role.
- Maintains pre-established service level standard of decisions timeframes set by the company with minimal supervision for all responsibilities.
- Ability to function in an ever-changing environment and able to underwrite a variety of loan types with speed and accuracy.
- Communicates regularly with the sales team, processors, management and others as needed.
- Professional, friendly, courteous, positive, collaborative, and client-centric spirit.
- Responsible for creating training for new teammates and on-going training for all operational roles, including new product roll out.
- Provide feedback to leadership on challenges and assist in implementing solutions.
- Assist in underwriting difficult loans with other underwriters.
- Ability to sign off on or override other underwriter’s conditions.
SUPERVISORY RESPONSIBILITY
WORK ENVIRONMENT
POSITION TYPE
TRAVEL
OTHER
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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