Requisition No: 837244
Agency: Division of Emergency Management
Working Title: Help Desk Analyst - OPS - 31902372
Pay Plan: Temp
Position Number: 31902372
Salary: $20.00 hourly
Posting Closing Date: 09/26/2024
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Office Automation Analyst - OPS
Information Technology and Management
State of Florida Division of Emergency Management
This position is located in Tallahassee, FL

The Florida Division of Emergency Management plans for and responds to both natural and man-made disasters. These range from floods and hurricanes to incidents involving hazardous materials or nuclear power. The Division of Emergency Management (FDEM or Division) is the liaison between federal, state, and local agencies. FDEM prepares and implements a statewide Comprehensive Emergency Management Plan, routinely conducts extensive exercises to test state and county emergency response capabilities, provides technical assistance to local governments as they prepare emergency plans and procedures, as well as conducts emergency operations trainings for state and local government agencies.

The Division serves as the lead agency for the State Emergency Response Team (SERT), whose primary goal is the coordination of the state’s efforts during disaster response and recovery. This coordination is conducted within the State Emergency Operations Center (SEOC) in Tallahassee. Additionally, the Division manages the State Watch Office; the 24-hours a day operation tasked with providing situational awareness to stakeholders statewide. After a disaster, FDEM conducts damage assessment surveys and advises the Governor of the state of Florida on whether to declare an emergency and seek federal relief funds. It is against this backdrop that FDEM strives to demonstrate its mission of, “Coordinate, collaborate and communicate with our community stakeholders for a resilient Florida” along with our vision of, “Leading the Profession in building prepared and resilient communities”.

Position Overview and Responsibilities:

• Serve as the first point of contact for computer users seeking technical assistance via ticketing system, email, phone, or personal contact.
• Perform troubleshooting remotely or in person, to determine and apply the best solution for the situation.
• Consult with the Helpdesk Team Lead to assist with complex or unfamiliar issues.
• Record computer issues and resolutions in the Helpdesk ticketing system.
• Install and configure computer hardware, software, operating systems, printers, scanners, and other peripherals.
• Travel to remote sites and provide IT support as part of the State Emergency Response Team.
• Deploy to Joint or Area Field Offices during disaster activations.
• Issue and receive IT equipment and complete required documentation.
• Monitor a state-issued cell phone at all times. Respond to emergency activations and any other IT related matters which may arise during non-scheduled work hours.
• Work overtime, nights, and weekends as necessary. "Blue Sky" hours of work are 8 hours per day, 5 days a week unless directed otherwise. During "Grey Sky" events (disasters), work hours may exceed 14 hours a day, 7 days a week.
• This position is not eligible for telecommuting unless otherwise specified by your direct supervisor, Team Lead, or Bureau Chief.
• Perform other tasks as assigned.

Knowledge, Skills, and Abilities:

• Ability to troubleshoot and resolve computer and printer issues.
• Possess networking and server troubleshooting skills.
• Tech savvy with knowledge of office automation hardware and software, including computer operating systems and productivity software.
• Customer-oriented with good communication skills.
• Self-starter, without the need for constant supervision.
• Ability to prioritize and meet deadlines, with an eye for detail.

Minimum Qualifications:

• Valid driver’s license.
• High school diploma or equivalent.

Special Notes:
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

The Division of Emergency Management is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. The Division appreciates the service and sacrifices made by veterans and their family members. Further, FDEM recognizes the immeasurable value veterans bring to the workplace and is committed to increasing the number of veterans that serve in its workforce.

The Division of Emergency Management is committed to increasing recruitment and hiring of individuals with disabilities and improving employment outcomes. An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must contact the FDEM Human Resources Office at (850) 815-4177. FDEM requests applicants notify HR in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with section 112.0455, F.S., Drug-Free Workplace Act.

Successful completion of background screening will be required for this position.

The State of Florida and the Division of Emergency Management participate in E-Verify. This federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

In response to emergency events, Division of Emergency Management employees may be required to work irregular hours, to work more than 8 hours per day, to work extended periods (including weekends and holidays), to work at locations other than their official headquarters, and to perform duties in addition to those outlined in the employee’s position description. Employees must be able to deploy to emergency sites with limited advance notice.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.