The Department of Developmental Services (DDS) is excited to offer a career growth opportunity to a motivated and talented individual for the Human Services Coordinator I (HSC I) position. The Human Service Coordinator I is the primary contact for individuals and families served by the Department and are expected to effectively represent the Area Office by building respectful and collaborative partnerships with individuals, families, guardians, provider agencies and other stakeholder groups involving the work of the Area Office and Department
HSC I responsibilities include, but are not limited to, the following:

• Coordinates and facilitates the development of the Individual Support Plans in accordance with DDS regulations and individual needs that reflect the individual’s vision, choices, and needs.
• Provides coordination and support to individuals enrolled in traditional as well as self-directed services: Participant Directed Program and Agency with Choice. Identify issues and concerns, then document steps taken to resolve issues.
• Monitors the safety and well-being of assigned individuals and the implementation of services provided by DDS through regular contact and site visits.
• Provides information and education for individuals, their families and guardians regarding DDS services arranged by the Area office, DDS contracted Family Support Centers, and generic community services. Provides information regarding application for state plan services and federal entitlement service programs for people with disabilities including Supplemental Security Income, Adult Foster Care, Personal Care Assistant, Mass Ability, etc.
• Ensure individuals receive appropriate services. Arrange for referrals of service and support, and ensure individuals receive appropriate services both within DDS’s service delivery system and though generic support services, other state agencies, and community service providers.
• Monitor situations when individuals are at risk, work proactively, and when appropriate arrange for crisis intervention for individuals as needed: assessing needs and making recommendations for follow up.
• Monitors follow through on team recommendations through regular and consistent contact with individuals, families, and service providers while maintaining accurate individuals’ records and electronic records in Virtual Gateway and Meditech and maintaining confidentiality.
• Strive to establish and maintain harmonious working relationships.
• Collaborate closely with Area Office staff and provide information to the Area office management team.
• The HSC I will arrange and/or provide crisis intervention for individuals as needed; assessing needs and making recommendations for follow up planning, as well as providing information to supervisor and other members of the Area Office Management Team. This position will perform other related duties which may include individuals engaged in Participant Directed Services.

Please Note: This is Full-time, 37.5 hour position.
Shift: 8:45am - 5:00pm
Days Off: Saturday and Sunday
Flexibility required to meet the needs of the Area Office.

About the Department of Developmental Services:
For more information about our agency and programs visit: www.mass.gov/dds

• Education, licensure and certifications will be verified in accordance with the Human Resources Division's Hiring Guidelines.

Recommended candidates must successfully complete pre-employment screening which includes:

• Disabled Persons Protection Commission (DPPC) Abuse Registry Search: https://www.mass.gov/info-details/dppc-abuser-registry
• Criminal background check (CORI) by regulations set forth by the Executive Office of Health and Human Services. http://www.mass.gov/hhs/cori
• National Background Checks, Chapter 234 of the Acts of 2014, conduct fingerprint-based check.
• https://www.mass.gov/lists/dds-fingerprint-background-checks

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete the ADA Reasonable Accommodation Online Request Form

For technical help with MassCareers, including logging into your profile and/or resetting your password, please call the Employee Service Center at 617-979-8500 for assistance.
For questions regarding this requisition, please contact the Executive Office of Health and Human Services Human Resources at 1-800- 510-4122 Ext. #4.

First consideration will be given to those applicants that apply within the first 14 days.

Applicants must have (A) at least three (3) years of full-time or equivalent part-time, professional experience in human services work or social work or (B) any equivalent combination of the required experience and substitutions below.

Substitutions:

I. A Bachelor's degree or higher in a related field may substitute for two (2) years of the required (A) experience.

Based on assignment, travel may be required. Incumbents who elect to use a motor vehicle for travel must have a current and valid motor vehicle driver's license at a class level specific to assignment.

Based on assignment as Qualified Intellectual Disabled Professionals, within the Department of Developmental Services, a Bachelor's degree or higher in social work, psychology, sociology, counseling, counseling education, education of the physically or emotionally handicapped, education of the multiple handicapped, education of the learning disabled, human services, rehabilitation, rehabilitation counseling, nursing, recreation therapy, art therapy, dance therapy, music therapy, physical education or other a related field is required.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.