Company Name: ARS-Rescue Rooter Overview:
American Residential Services is the largest provider of residential and commercial services in the United States, employing more than 7,000 professionals across the country. ARS has been serving customers with HVAC, Plumbing, and Electrical solutions for over 45 years since its establishment in 1975.


We are looking for people who want to innovate, achieve, grow, and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards, and opportunities of working for one of the largest providers of residential and commercial services. If you have a love for finding a solution and being the hero who saves the day, the Houston Contact Center has an opportunity for you!


Join a team that RECOGNIZES and REWARDS your accomplishments!
Responsibilities:

• Handle inbound calls with exceptional customer service
• Monitor Dashboards- ensure adequate phone coverage
• Monitor and assist CSRs in Teams chats
• Monitor Negative Calls
• Assist with Coaching CSRs
• Assist with training new hires
• Encourage a positive environment and boost morale!
• Motivate team to achieve KPIs and implement best practices by leading by example.

Qualifications: Required Credentials:

• Able to work outlined FT schedule, including weekends and evenings
• Ability to thrive in a fast-paced environment.
• A strong degree of self-motivation to provide exceptional customer service.
• Demonstrated listening and verbal communication skills.
• Proven ability to consistently meet and exceed set goals.
• Proven ability to learn and implement new best practices.
• Receptive to feedback

Preferred Credentials:

• Service-industry experience.
• Call Center or Customer Service experience.
• Willingness and ability to work evenings and weekends.

• 2-3 years of customer service experience, advanced training or any equivalent combination of education and experience may be substituted.
• Ability to work in a fast paced environment while being self-motivated to provide exceptional customer service.
• Effective listening and verbal communication skills.
• Proven ability to meet/exceed set goals.
• Leadership abilities.
• Must be computer literate with knowledge of Microsoft Office products.
• Strong communication and interpersonal skills are required.

• Choose from one of FOUR health insurance options, starting as low as $5 per week!
• HSA (Health Savings Account) and annual company contribution for specific plans.
• FSA (Flexible Spending Account) for specific plans.
• Dental and Vision Insurance options.
• 401(k) with weekly match contribution
• 13 PTO Days + 8 Paid Holidays
• Company-paid life insurance policy, Short-term disability, long-term disability (additional life insurance options are also available)
• Discount Programs with our partnered accounts (Childcare, Personal cell phone, auto, insurance, etc.)