OUR MISSION AND CULTURE:

ESSENTIAL FUNCTIONS:

• Maintain regular communication with the International Programs Director.
• Collaborate effectively with individuals from diverse cultural backgrounds.
• Ensure timely pre-arrival communication with incoming Exchange Visitors.
• Assist with one-way shuttle reservations for Exchange Visitors from the airport to our location.
• Act as the primary on-site resource for managers and Exchange Visitors.
• Lead the development and execution of class agenda and cultural exchange activities for Intern/Training Program Participants.
• Work with the HRIS manager and payroll specialist to ensure exchange visitors are compensated in compliance with visa regulations.
• Meet monthly with Interns and Trainees to track progress and adherence to training plans.
• Provide continuous supervision for International Interns and Trainees in the International Department.
• Deliver pre-arrival and pre-departure communication to all Exchange Visitors.
• Prepare and conduct orientations for all staff about international programs, ensuring consistent information is shared at both locations.
• Assign payroll cards to new Exchange Visitors and ensure compliance with bank card program regulations.
• Coordinate with the Staff Experience Team to arrange transportation for Exchange Visitors to the Social Security Administration Office.
• Utilize HR systems for hiring, onboarding, and check-in processes.
• Educate staff on cultural awareness and understanding.
• Collaborate with the Staff Experience Team to organize cultural events.
• Facilitate international cultural programs within the community.
• Serve as the liaison between Exchange Visitors and their Visa Sponsors.
• Foster a cooperative and positive atmosphere.
• Demonstrate strong organizational skills, with attention to detail and deadlines.
• Travel to the sister location at least once a month.

OTHER FUNCTIONS:

• Screen all incoming phone calls. Help callers with queries.
• Provide any needed assistance to the Human Resources staff, department managers, employees, and guests to ensure a smooth operation if need it.

REQUIREMENTS/QUALIFICATIONS:

• College degree and one year of supervisory experience are required. Bachelor’s degree in Human Resource Management or Business Administration preferred.
• Minimum of 2 years office experience or formal HR training preferred.
• Ability to operate office equipment: computer, telephone, copier, scanner, etc.
• Must be able to work a flexible schedule as hours vary and will include weekends, evenings, and holidays.
• Must possess a valid, USA state-issued driver’s license, an acceptable driving record, and comply with YMCA driving rules to be approved to operate YMCA vehicles.
• Excellent keyboard, data entry, and organizational skills.
• Ability to comfortably speak in front of groups of up to 150 people.
• Ability to train supervisory staff in Human Resources – Exchange Visitor Program-related matters.

GENERAL YMCA OF THE ROCKIES REQUIREMENTS:

• Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
• Uphold the YMCA of the Rockies Mission, policies, and programs.
• Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
• Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
• Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
• Attend required abuse risk management training and report suspicious or inappropriate behaviors and policy violations.
• Commitment to diversity, equity, inclusion and antiracism is required.
• Must meet acceptable criminal background check standards.
• All other duties as assigned.

WORK ENVIRONMENT & PHYSICAL DEMANDS:

• The employee must be able to lift and/or move up to 30 pounds.
• The noise level in the work environment is usually fairly high.
• Ability to climb stairs and frequently get up and down from desk.