United States Job Openings

EasyITGuys

IT Support & Sales Engineer - Helpdesk ServiceDesk (Work from home)

Saint Croix Falls

FULL TIME

October 27, 2024

=== ARE YOU OUR NEXT TEAM MEMBER? ===

Do you love technology, creating solutions for customers, and providing excellent experiences? Do you thrive in a fast paced, technical, client focused, and challenging position? Do you "fill your bucket" by helping others have a better day? Do you have experience in tech support, field support, customer service, or computer support? Yes? Great! keep reading!

== ABOUT US ===

Established in 2009, Easy ITGuys is a family-owned technology company that has been providing exceptional IT services to a diverse range of clients. From families facing technology challenges to businesses with hundreds of employees. Headquartered in Polk County, Wisconsin, we extend our services to clients across the United States. Our commitment is to offer high-quality service and support, tailored IT solutions, and proactive cybersecurity measures. We embrace every day as an opportunity to be the best while having fun!

Learn more about us at this links: About Us (mission, vision, company values), Client Ticket Surveys, and Public Reviews (Google, Facebook, BBB, Yelp)

Connect with us: Facebook, Linkedin, Google, X (Twitter), and Instagram

=== THE OPPORTUNITY ===

Type: Hourly (Full-Time)
When: Monday-Friday, 8AM to 4:30PM CST or 9AM - 5:30PM CST (depends on our current staff and needs)
Where: Work from Home (BUSINESS or CONSULTANT TEAM)
What: IT Sales and Support Engineer/Consultant/Specialist (Depends on team and role)
Day to Day: In this role, you will play a pivotal role in delivering cutting-edge technologies to businesses with the occasional assistance to home users subscribed to our premium home support experience. Your daily tasks will include providing end-user support, recommending IT solutions, and addressing client dilemmas with innovative software solutions. The focus of your role is to ensure an exceptional IT experience for our clients, striking a balance between sales and support responsibilities throughout the work week. This role involves working closely with businesses, generally on a billable hourly rate, to solve their technical obstacles. Building and maintaining strong relationships with clients is a key aspect of the job. You will continuously expand your knowledge base, encountering new learning opportunities each day. Our commitment to a positive work-life balance complements the fast-paced nature of this role. Collaborate with us, and together, we can achieve anything!

===REQUIRED SKILLS OR EXPERIENCE===

3-5 years of related work experience at a MSP or MSSP
Active Directory and Group Policy experience
Strong Sales and Customer Relationship Skills
Proficient with Windows Operating Systems, Microsoft Office, Windows Server and VPN Configuration
Ability to troubleshoot software issues
Office 365 proficient
Excellent communications skills and the ability to instruct non-technical users
Willingness to work as part of a team to deliver quality service to our clients
Time management and task prioritization skills
Experience performing onsite services and projects

===BONUS POINTS - PREFERRED SKILLS===

Cisco/Datto switches and Sonic Wall/Watchguard Firewalls
60+ WPM
Powershell and command line (scripting)
Platform experience in: Auvik, Connectwise Automate, Connectwise Control, Acronis, Repairshopr, IT Glue
ITIL best practices followed
Certifications
AS/BS Degree

===WHAT YOU CAN EXPECT===

Generous Coverage for Medical, Dental, and Vision Coverage
Competitive Pay & Incentives (Profit Sharing)
Experience Experience and more experience (did we say experience?)
Room for promotion (Different support teams and positions)
Small Business Experience (your opinion is heard and valued)
Paid Time Off (Vacation/Sick Time/Personal Time)
Paid Holidays
401K Plan
Exciting and fast paced work environment
Company Incentives and Perk programs

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