West Creek 2 (12072), United States of America, Richmond, Virginia
Leadership and Enterprise Experiences Facilitator, Manager
At Capital One, we care about growing our Associates. Capital One U, our Learning & Development (L&D) organization, creates the learning experiences that enable that growth. We believe that every Associate is the hero of their own learning journey, and it’s our organization’s mission to offer guidance and support to help them reach new heights, both personally and professionally. From specialized learning programs to educational content to community-building events, we don’t just train; we transform.

What We Do:
As part of the Enterprise Curriculum & Experiences team, you will work closely with Capital One U colleagues and stakeholders to analyze, recommend, manage and deliver learning experiences for people leaders and teams at Capital One. You will play a critical role in making sure our learning experiences are delivered with user and business objectives in mind.

Who We’re Looking For:
Our team is searching for an experienced facilitator with a passion for developing leaders, teams and associates through engaging learning experiences with a focus on experiential learning facilitation. This facilitator will be responsible for delivering training on a mix of topics related to leaders, competencies, team effectiveness, and other content delivered by the Enterprise Curriculum and Experiences team. This will include delivering content for new people leaders on topics such as having difficult conversations, performance and talent management, and giving and receiving feedback, as well as open enrollment classes and team effectiveness sessions for intact and cross-functional teams.

Ideally, this person would:

• Bring exceptional facilitation and communication skills with an ability to engage groups, generate conversation, and present content in a compelling and impactful style
  
• Prepare, create, and maintain positive learning environments for groups of all levels from associates to senior leaders and be able to tailor delivery to the audience
  
• Be a collaborative teammate, proactively recommending improvements and enhancements to instructional designers and program managers and always bringing a growth mindset to their own craft
  
• Travel domestically, ~30% of the time
  

We seek a dedicated and disciplined facilitator who excels in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ideal candidate is strong at influencing others, including organizational leaders and strategic partners. In this position you will contribute immediately while also having the ability to impact future program offerings.


A Typical Day Might Look Like This:

• Facilitating multi-day leadership development programs in collaboration with other facilitators and the program team
  
• Delivering open enrollment competency courses for associates at all levels
  
• Providing tailored facilitation, aligned to stakeholder needs
  
• Proactively sharing recommendations and collaborating with stakeholders to identify gaps and emerging needs grounded in data insights
  

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the below requirements to apply for this role.

Basic Qualifications:

• High School Diploma, GED or equivalent certification
  
• At least 4 years of facilitation experience
  
• At least 1 year experience leading a team with 1-2 or more direct reports
  

Preferred Qualifications:

• 5+ years of experience in learning and development field
  
• 2+ years of experience in leadership development or coaching
  
• Certification in Clifton Strengths, MBTI, SDI (Core Strengths), Di SC, Table Group, Foursight or other team or personality assessments
  
• Experience in the financial services industry
  
• Experience with acting, improv, or public speaking
  

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at Recruiting Accommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).