About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.
Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.
We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.
We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.
Role Description
The Learning and Development Lead will join Zócalo Health at a critical time in the history of our company and of primary care. The opportunity for impact is large and growing as we lead the redesign of community-led primary care.
As an integral member of the Zócalo Health founding team, you will be responsible for designing, implementing, and evaluating comprehensive training programs to ensure that all employees, with a specific focus on our care delivery team, are well equipped with the knowledge, skills, and credentials to perform their roles effectively. This role requires a proactive individual who can manage training delivery, assess performance, and ensure compliance with industry standards. Your role will involve close collaboration with department managers to ensure alignment with organizational goals and continuous improvement of training programs.
This position reports to the VP of Clinical Operations.
The Learning and Development Leadwill contribute in the following ways:
Onboarding

• Develop and manage a comprehensive onboarding program for new hires, focusing primarily on CHWs and OS, but applicable to all new employees.
• Ensure new hires are thoroughly introduced to company policies, procedures, and culture.
• Develop and implement a comprehensive training curriculum tailored for Community Health Worker (CHW) candidates, ensuring alignment with state certification requirements and industry best practices.
• Collaborate with state regulatory bodies and certification agencies to stay abreast of evolving CHW certification standards, integrating these updates into the training program to ensure all CHW employees meet current and future certification requirements.
• Support clinical leadership in collecting and verifying necessary state and federal licenses/credentials needed for care delivery and contract requirements

Continuous Learning & Development

• Stay updated on best practices and innovations in training to continuously improve program offerings.
• Design and develop training programs and materials, including manuals, guides, videos, and interactive content.
• Own and update the training curriculum, ensuring that all employees are continuously learning and developing their skills.
• Ensure staff are up-to-date with any upgrades in systems used by the company for care delivery and patient management including the close collaboration with leadership to procure new systems or tools to provide clinical team with needed tools for learning and development

Performance Evaluation

• Assess the impact of training programs on employee performance and organizational goals.
• Implement metrics to measure the effectiveness of training and identify areas for improvement.

Compliance & Record-Keeping:

• Ensure all training programs comply with industry standards, such as HIPAA.
• Maintain clear records of completed training and certifications, and manage schedules for recertification.

Technology & Tools:

• Explore and recommend tools and technologies to enhance the learning and development process.
• Manage the procurement, building, and deployment of Learning Management Systems (LMS) to support the company's growth.

Team Collaboration:

• Collaborate with leadership to identify training gaps and develop prioritized training plans.
• Work closely with different departments to ensure training programs align with organizational needs and objectives.

Qualifications

• Bachelor’s degree required; master’s degree preferred; additional experience/specialized training may be considered in lieu of educational degree requirement
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
• 4 – 6 years of relevant professional work experience required
• 3 – 5 years of experience leading people required
• 2 – 3 years of training design, development, and delivery experience in a virtual, classroom and large audience setting required
• Knowledge of adult learning theory; experience with inclusive training methodologies required
• Preferred: Bilingual in English/Spanish

What you can expect from Zócalo Health

• Competitive salary: $119,026.00 - $132,874.00 per year
• Equity compensation package
• Comprehensive benefits including medical, dental, and vision
• 401k
• Flexible PTO policy - take the time you need to recharge
• $1,000 home office stipend
• We provide the equipment needed for this role.
• Opportunity for rapid career progression with plenty of room for personal growth.

You must be authorized to work in the United States. Remote Work can be done from anywhere in the U.S.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Job Type: Full-time
Pay: $119,026.00 - $132,874.00 per year
Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote