Work From Home (Must be located in Merced or surrounding counties - primary location of this position is serving Mariposa county)
About Us
Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente. Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life.
Our mission is to improve the lives of our communities—communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don’t speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings.
We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve.
We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve.
About Our Team
Our care model is designed to meet members wherever they are—whether in their homes, their communities, or our care hubs. As part of our team, you will go above and beyond to engage with Zócalo Health members in a non-judgmental, respectful, and empathetic manner. Your role will be to address their needs and provide valuable feedback to help us continually improve our services.
About the Role

• Act as the first point of contact for new Zócalo Health members.
• Complete intake and consent procedures for eligible members, transitioning them to a Promotora de Salud after full enrollment.
• Provide outreach and engagement services through various channels, including phone, written communication, digital platforms, and in-person meetings. This includes participating in community events.
• Use creative methods to locate and connect with members who would benefit from Zócalo Health’s services.
• Work collaboratively with your team to ensure all individual and team targets and metrics are met for calls, registrations, and booked appointments
• Quickly build trust and rapport with members, serving as the primary point of contact to assist them before full enrollment.
• Engage with members in their homes, neighborhoods, with most of your work being field-based.
• Regularly use our EHR platform to collect data, organize information, track tasks, and communicate with staff, patients, and family members.
• Take ownership of any issues that come your way to provide members with an experience that exceeds their expectations Identify and escalate member feedback to help us improve our products and services
• Work a full-time schedule, Monday to Friday, 9 am to 5 pm, with participation in a Saturday coverage rotation.

Requirements for the Role

• Possess 1-3 years of experience in customer service or sales, with a proven track record of success during that period.
• Fluent in English & Spanish (verbal and written)
• Have a passion for working within your community.
• Demonstrate strong interpersonal skills and a genuine desire to enhance the health of individuals, their families and entire communities.
• Maintain a metrics-driven approach to your work and are committed to meeting quotas set for the Outreach team.
• Feel comfortable making high-volume outbound calls and utilizing creative outreach methods.
• Providing social support by listening to concerns of the patient and referring to appropriate support resources.
• Enthusiastic about leveraging technology to support your work and drive continuous improvement in care delivery.

Benefits & Perks

• Ground floor opportunity; shape the direction of a fast-growing, high impact healthcare company
• Comprehensive benefits (medical/dental/vision)
• Generous home office stipend including all-expense paid team offsites (quarterly).
• Competitive compensation
• Generous PTO policy including 6 paid holidays.

You must be authorized to work in the United States. We are open to remote work anywhere in the locations outlined in this job description.
At Zócalo Health Inc., we see diversity and inclusion as a source of strength in transforming healthcare. We believe building trust and innovation are best achieved through diverse perspectives. To us, acceptance and respect are rooted in an understanding that people do not experience things in the same way, including our healthcare system. Individuals seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. 
Those seeking employment at Zócalo Health are considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Job Type: Full-time
Pay: $22.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Merced County, CA: Relocate before starting work (Required)

Work Location: In person