Network Specialist III

Who is Epsilon:
Epsilon is an IT Services company that was founded in 2009 and has become an established leader in providing Information Technology services to both Federal Government and Commercial businesses across the United States. Epsilon is known for its solution-focused and innovative approach, aligning technology systems, tools, and processes with the missions and objectives of its customers.

Epsilon’s headquarters are in Weaverville, NC with other corporate offices in Greenville, SC, Crystal City, VA, and Denver, CO. We have employees in 30+ States across the U.S.

Why work for Epsilon:
In joining Epsilon’s team, you will have the opportunity to contribute to Epsilon’s business and customer initiatives, as well as influence our brand culture through people interaction and technology advancements.

Epsilon invests in our employees by promoting from within and enabling employees to elevate their knowledge and skill set in their profession by allocating $3,000 annually in Professional Development funds. We also offer competitive pay, comprehensive benefits through one of the largest national carriers, Paid Time Off (PTO) that increases with tenure and has a generous rollover, 11 company paid Holidays, and 401(k) with immediate contribution.

Where you’ll work:
You will work onsite in Crystal City, VA initially and then transition to onsite in Manassas, VA within the first year.

An average day:
As Network Specialist III, you will focus on the operational support, maintenance, and optimization of network infrastructure within data centers. This role involves monitoring network performance, troubleshooting complex issues, and ensuring the stability and security of CISCO-based networks. You will work closely with technical teams to maintain network compliance with federal security standards, handle escalations, and provide expert guidance on resolving critical incidents. This position emphasizes the efficient day-to-day management of network systems, supporting both domestic and international network operations. Additionally, in this position you will:

• Monitor and maintain network infrastructure to ensure optimal performance and uptime, including troubleshooting and resolving complex issues.
• Perform regular maintenance tasks such as network updates, patches, and firmware upgrades within CISCO environments.
• Lead the troubleshooting of routing, switching, and connectivity issues across the network, ensuring minimal downtime.
• Oversee the implementation of security measures such as firewalls, VPNs, and intrusion detection systems to maintain network security.
• Respond to and resolve escalated network issues, ensuring efficient incident management and reporting.
• Collaborate with security and compliance teams to ensure network operations meet federal security standards and requirements.
• Provide expert technical support to junior engineers, assisting with routine network tasks and escalated problems.
• Maintain detailed documentation of network configurations, incident responses, and operational procedures.
• Monitor network traffic and performance using tools like Solar Winds, Cisco Prime, or Wireshark, identifying areas for improvement.
• Support the integration of new network equipment and technologies into the existing infrastructure as part of ongoing upgrades or expansions.
• Travel may be required to provide operational support for domestic and international network operations.

Basic Qualifications:

• As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
• 7+ years of experience in network operations and maintenance, with expertise in CISCO environments.
• Strong hands-on experience with troubleshooting and maintaining OSPF, BGP, and EIGRP routing protocols.
• Advanced knowledge of VLANs, spanning tree protocol (STP), and network segmentation.
• Proficiency with network monitoring and diagnostic tools such as Wireshark, Solar Winds, or Cisco Prime for real-time analysis and troubleshooting.
• Experience with network security protocols, including IPSec VPNs, access control lists (ACLs), and 802.1X authentication.
• In-depth knowledge of Cisco IOS and NX-OS operating systems for system maintenance, updates, and troubleshooting.
• Familiarity with implementing and maintaining Quality of Service (Qo S) to ensure network performance.
• Ability to support routine integration and management of firewalls and intrusion detection/prevention systems (IDS/IPS) within operational networks.
• Excellent problem-solving skills with a strong focus on network reliability and incident resolution.
• Proven ability to lead and mentor junior engineers in network operations and troubleshooting.
• Effective communication skills, with the ability to work closely with cross-functional teams and stakeholders.

Other Requirements:

• Must have an active Top Secret with SCI eligibility.
• Will be subject to a federal background investigation.
• Must be able to travel regularly, both domestically and internationally, international travel will require a current US Passport.

Physical Demands and Working Conditions:
Listed below are the physical or mental requirements necessary for the job's performance. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job functions:

• Prolonged periods of computer desk work.
• Dexterity of hands and fingers to operate a computer keyboard and other computer components.
• Speaking and hearing are sufficient to converse and understand conversations, both in-person, telephone, and virtual meetings.
• The cognitive skills needed to complete tasks, including abilities such as learning, remembering, focusing, categorizing, and integrating information for decision-making, problem-solving, and comprehending.
• Ability to learn new tasks, remember processes, maintain focus, complete tasks independently, make timely decisions in the context of a workflow, and the ability to communicate with managers and co-workers.
• Mental aptitude to respond appropriately in high-pressure situations or deadline-driven environments.
• Maintain a professional emotional response when working with others.

Connect directly with your dedicated recruiter, Jessica, on Epsilon’s careers page.
www.epsilon-inc.com/careers

Epsilon is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. EEO/AA: Minorities/Females/Disabled/Vets.

Please click here to review your rights under EEO policy.

If you are an individual with a disability and need special assistance or reasonable accommodation in applying for employment with Epsilon, Inc., please contact our Recruiting department by phone 828-398-5414 or by email careers@epsilon-inc.com.

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