Objectives

Individual is responsible for providing administrative assistance at the front desk when the Administrative Assistant II is absent. Individual reports to the Director and Deputy Director.

Job Standards

• Honorably discharged veteran of the United States military.
• High School diploma or equivalent and two years of related work experience required.

• Must possess a valid Ohio Driver’s License and acceptable driving record.

Essential Functions

• Receives and greets clients and visitors;
• Receives, prepares, files and maintains documents, records, and correspondence;
• Performs accurate typing, word processing, and related computer operations;
• Devises correspondence, completes forms and develops reports;
• Faxes and copies materials as requested;
• Demonstrates regular and predictable attendance;
• Attends various training sessions, video conferences, and workshops;
• Processes and distributes incoming and outgoing documentation and correspondence;
• Receives customer complaints and directs to the appropriate personnel;
• Handles general public inquiries to include people with disabilities and people who may be upset, difficult and/or ill, to include service animals;
• Maintains appointment calendars as requested; and

• Other duties as assigned.

Supplemental Information

NON-ESSENTIAL JOB FUNCTIONS:
Performs related non-essential functions as required.
I. JOB REQUIREMENTS
Equipment: Ability to use a variety of office equipment such as computer, copier, typewriter, multi-line telephone, calculator, FAX machine, and software and other equipment necessary to perform duties. Individual uses appropriate personal protective equipment when necessary. Ability to safely operate a motor vehicle is required.
Critical Skills/Expertise:

• Ability to operate a multi-line telephone system, and other standard office equipment;
• Answers telephone, screens calls, makes referrals, and gives and receives information;
• Must possess a pleasant and professional personality and telephone voice;
• Ability to communicate effectively with veterans, spouses, surviving spouses, and others;
• Proficient in computer programs, but not limited to, Microsoft Word, Excel, Outlook, and office specific programs;
• Deliver excellent customer service, externally and internally;
• Ability to define and solve problems, collect data, accurately enter data; establish facts, draw valid conclusions using judgment, and analytical skills;
• Ability to communicate effectively with internal and external customers, both orally and writing;
• Considerable skills to provide exemplary customer service including the ability to work effectively with customers who may be upset, distraught, irate, emotionally or mentally or otherwise unable to function within a reasonable range of constructive behaviors;
• Ability to work independently, under pressure, and to set and achieve goals;
• Knowledge of and the ability to adhere to applicable County and departmental policies and procedures;
• Proficiency in grammar, writing, mathematical skills, spelling, and punctuation;
• Knowledge of security measures for handling confidential and sensitive material;
• Thorough knowledge and adherence to follow safety policies, procedures and practices; and
• Thorough knowledge, adherence and aptitude to follow federal, state, county, and department policies and procedures, laws and regulations;

II. DIFFICULTY OF WORKWork consists of complex, varied, standardized and non-standardized tasks requiring application of numerous laws, rules, regulations, and procedures. Individual confronts a wide variety of problems that are solved by asking co-workers questions and drawing conclusions.

III. RESPONSIBILITYIndividual is given general direction and guidance allowing for the planning of procedures and methods to obtain objectives. Work is requested by individuals listed above and reviewed in process. Errors are generally readily detected in the normal course of work by standard checking resulting in little or no loss of time.

IV. PERSONAL WORK RELATIONSHIPS
Contact is with co-workers, employees from public and private sector organizations and the public. The purpose of these contacts is to guide and direct, check on progress of work assigned, coordinate services, and handle questions about Veterans Service Office, programs and visitors’ concerns.

V. PHYSICAL EFFORT AND WORK ENVIRONMENT
Physical Requirements:The physical requirements of the position are identified as sedentary work, which may require the lifting of up to fifty (50) pounds.
Physical Activity: The physical activity of the position is manual dexterity, moving boxes, assembling, talking, hearing, reaching, stooping and walking.
Visual Activity: The minimum visual activity of the seeing job is close to the eyes, and requires viewing a computer terminal and proofreading information.
Job Location: The minimum work conditions for the position indicate that the individual is generally not exposed to adverse environmental conditions and work is generally sedentary.

Equal Opportunity Employer
M/F/D/V