Apply for Part-time Lead Agent, Admin Role at Envoy Air Inc.

United States Job Openings

Envoy Air Inc.

Part-time Lead Agent, Admin

Indianapolis

PART TIME

October 10, 2024

Overview:

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network

Training and development programs to take your career to the next level
Comprehensive health and life benefits (subject to location)

Responsibilities:

How will you make an impact?

Responsibilities

Passenger Service Agents work at our hub airports and provide efficient, friendly service to all of our customers. Agents promote and sell air travel with American Eagle, American Airlines and/or any of our contracted carriers. Passenger Service Agents complete all necessary arrangements for accommodating passengers with their travel needs.

A Lead Agent working in the Administration department has a variety of tasks including but not limited to:

Assisting with processes to ensure operational coverage
Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
Scheduling training
Supporting the implementation of new hire processes
Completing various administrative duties
Interview applicants and gather information regarding education, experience, training, job skills and salary requirements.
Schedule and coordinate follow-up interviews with General Manager. Conduct pre-employment forms and follow up on pre-employmeent checks for selected candidates.
Meet the General Manager to discuss upcoming company needs and develop sources of qualified applicants.
Enter new hires into company databases and assembles appropriate paperwork, conduct new hire orientation, on-boarding and follow up interviews/check-ins.
Collect and submit necessary paperwork. Informs employee, department supervisor and Payroll of all updates.
Enrolls eligible employees into various company benefits through HRIS and external vendors.
Ensures employees complete appropriate paperwork prior to each new benefit plan year and submitting plan changes.
Answer routine inquiries about benefits and claims processing in line with company policies.
Provide information on the company, its policies, benefits and available opportunities to agencies and prospects.
Knowledgeable of developments in employment law and ensures adherence to legislative requirements and company polices.
May assist with coordinating on-site employee meetings and events, travel to various job fairs or assist with company tours surrounding Envoy recruiting initiatives

Lead Agents conduct agent observations and associate activities. Administers local training programs. Responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation. Maintains supplies, inventory control logs. Prepares customer correspondence, investigates discrepancies and compiles statistical data for reports. Assists management in the completion of administrative duties. Acts as a company representative when assigned.

Qualifications:

Who we’re looking for?

Requirements

Minimum Age: 18
High school diploma, GED, or international equivalent
Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
Must be able to perform all duties in various weather conditions and time constraints
Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
Demonstrated ability to communicate verbally and in writing
Ability to read, write, fluently speak and understand the English language
Possess the legal right to work in the United States
A minimum of one year of customer service experience preferred
Previous experience in a team-lead capacity preferred
Organization and interpersonal skills are necessary
Above-average qualities of leadership, initiative, and judgment are essential
Administrative background preferred
Above average attendance preferred
Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

Position Preferences

Minimum of one (1) year customer service experience
Previous experience in a team-lead capacity
Administrative background
Above average attendance

Please note: The description is intended to provide a brief overview of the position. It’s not intended to be an exhaustive list of all responsibilities, duties, expectations, and skills required of those in this position. Duties and expectations may be subject to change at any time.

Envoy Air is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. The company was founded in 1998 as American Eagle Airlines, Inc., following the merger of several smaller regional carriers to create one of the largest regional airlines in the world. Envoy is headquartered in Irving, Texas, with hubs in Dallas/Fort Worth, Chicago and Miami, with a large ground handling operation in Los Angeles. Connect with Envoy on Twitter @Envoy Air Careers, on Instagram @Envoy Air Careers, and on Facebook at Facebook.com/envoyaircareers and Facebook.com/Envoy Pilot Recruitment.

#Envoyout

We regret to inform you that this job opportunity is no longer available as it has expired

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