Overview:

• Amazing employee flight privileges within the American Airlines global network

• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)

Responsibilities:

• Assisting with processes to ensure operational coverage
• Utilizing Staff Admin; upload schedules and ensure adequate employee coverage
• Scheduling training
• Supporting the implementation of new hire processes
• Completing various administrative duties
• Interview applicants and gather information regarding education, experience, training, job skills and salary requirements.
• Schedule and coordinate follow-up interviews with General Manager. Conduct pre-employment forms and follow up on pre-employmeent checks for selected candidates.
• Meet the General Manager to discuss upcoming company needs and develop sources of qualified applicants.
• Enter new hires into company databases and assembles appropriate paperwork, conduct new hire orientation, on-boarding and follow up interviews/check-ins.
• Collect and submit necessary paperwork. Informs employee, department supervisor and Payroll of all updates.
• Enrolls eligible employees into various company benefits through HRIS and external vendors.
• Ensures employees complete appropriate paperwork prior to each new benefit plan year and submitting plan changes.
• Answer routine inquiries about benefits and claims processing in line with company policies.
• Provide information on the company, its policies, benefits and available opportunities to agencies and prospects.
• Knowledgeable of developments in employment law and ensures adherence to legislative requirements and company polices.
• May assist with coordinating on-site employee meetings and events, travel to various job fairs or assist with company tours surrounding Envoy recruiting initiatives

Qualifications:

• Minimum Age: 18
• High school diploma, GED, or international equivalent
• Possess a valid, unexpired and unsuspended driver’s license; some license restrictions may prohibit a candidate from being eligible for this position
• Ability to work rotating shifts including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Flexible to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Must be able to perform all duties in various weather conditions and time constraints
• Must be able to carry, bend, lift and turn with bags and other items weighing up to 75 lbs.
• Demonstrated ability to communicate verbally and in writing
• Ability to read, write, fluently speak and understand the English language
• Possess the legal right to work in the United States
• A minimum of one year of customer service experience preferred
• Previous experience in a team-lead capacity preferred
• Organization and interpersonal skills are necessary
• Above-average qualities of leadership, initiative, and judgment are essential
• Administrative background preferred
• Above average attendance preferred
• Some locations may desire previous airline experience including working knowledge of an airline’s ticketing system and/or ramp operations

• Minimum of one (1) year customer service experience
• Previous experience in a team-lead capacity
• Administrative background
• Above average attendance