Duties

• Provide excellent customer service to WAPA's customers, interacting with customers on site visits and identifying utility customer's needs and resolving issues.
• Implement customer service programs that assist our customers in maintaining familiarity with Western Area Power Administration (WAPA) and in meeting the requirements of the Energy Policy Act.
• Represents WAPA with various customers, customer groups and other stakeholders using a variety of computer software or programs, i.e. Microsoft Word, Excel, Power Point.
• Provide assistance in developing, coordinating, and administering contractual arrangements to carry out power marketing policy in the Upper Great Plains Region.
• Participates in teams organized to address special power marketing initiatives.
• Assist in the development, review, and negotiation of complex power marketing contracts.
• Assist in providing internal and external customers with information and direction in the implementation of customer facility changes.

Requirements

Conditions of Employment

• Must have completed, within the previous 2 years (up to 6 years for certain veterans), a qualifying associate's, bachelor's, master's, professional, doctorate, vocational or technical degree or certificate from a qualifying educational institution.
• Must be in good academic standing.
• Must be a U.S. Citizen or National.
• This employer participates in the e-Verify program.
• Males born after 12/31/1959 must be registered for Selective Service.
• Suitable for Federal employment, as determined by a background investigation.
• A trial period is required for the duration of the Excepted Service appointment.
• A Pathways Recent Graduate Participant Agreement is required.
• Conversion: Pathways Recent Graduates are converted to a term or permanent position upon program completion. This is not automatic nor guaranteed; it is at the discretion of the employing office.

How You Will Be Evaluated

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits.
  
  

  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  To apply for this position, you MUST provide a complete application package which includes:
  

  • Your RESUME showing all relevant work experience (paid and unpaid) including: duties performed; full name and address of the each employer; start and end dates (month/day/year); work schedule (part-time, full-time, number of hours if intermittent); salary; and any completed education and training (program title, subject area, number of hours completed, and completion date).
  • Transcripts, this position haseducational requirements, you must submit a copy of your transcripts. Unofficial transcripts or any report listing institution, course title, credits earned (semester or quarter hour) and final grade is acceptable. It is your responsibility to provide adequate proof that you meet the educational requirements.
  • Veterans' Preference documentation,if applicable, DD-214 Member Copy 4 showing type of discharge/character of service; current active duty members- certification of expected discharge or release from active duty under honorable conditions dated within 120 days; SF-15 Form and related documentation; VA letter. For more information visit the USAJOBS Help Center & OPM CHCOC website for VOW information.
  • Career Transition Assistance Program (CTAP) & Reemployment, if you are a DOE Excepted Service displaced federal employee, from a Pathways appointment, or believe you have reemployment rights at DOE based on a compensable injury, you must reach out to the agency contact listed in this announcement prior to the close date for guidance on how to receive consideration.

  Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.
  
  

  If you are relying on your education to meet qualification requirements:

  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
  
• How to Apply
  
  Please read the entire announcement and all the instructions before you begin an application. To apply for this position, you must complete the initial online application, to include submission of the required documentation specified in the Required Documents section. A complete application package must be submitted by 11:59 PM (EST) on the announcement closing date to receive consideration.
  
  The application process is as follows:
  

  • You must have a login.gov account to sign into USAJOBS: https://www.usajobs.gov/Help/how-to/account/.

  • To begin the application process in USAJOBS, click the Apply Online button.

  • Answer the questions presented in the application and attach all required and supporting documentation.

  • You must click the Submit Application button prior to 11:59 pm (ET) on the announcement closing date.

  You may update your application, including supporting documentation, at any time during the announcement open period by returning to your USAJOBS account, select Update Application: https://my.usajobs.gov/Account/Login. This option will no longer be available once the announcement has closed.
  
  To verify the status of your application, during and after the announcement open period, log into your USAJOBS account; applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each application status means, visit: https://www.usajobs.gov/Help/how-to/application/status/.
  
  If you need help with login.gov or USAJOBS (e.g., account access, Resume Builder) visit the USAJOBS Help Center: https://www.usajobs.gov/Help/
  
  If you experience difficulty applying on USAJOBS, after clicking the Apply Online button, or you are experiencing a significant hardship hindering your ability to apply online, the Agency Contact listed in the announcement can assist you during normal business hours. If you receive any system error messages, take screenshots if possible, to aid technical support.
  

  Agency contact information

  Kimberly Hicks

  Email

  khicks@wapa.gov

  Address

  WAPA-UGP-Upper Great Plains
  12155 W. Alameda Pkwy
  Lakewood, CO 80228
  US

  Next steps

  Once your online application is submitted you will receive a confirmation notification by email. The status of your application will be updated in USAJOBS as it is evaluated.
  
  You can check the status by logging into USAJOBS. You may also sign up to receive automatic emails anytime the status of your application changes by logging into your USAJobs Account and editing the Notification Settings.
  
  You will be contacted directly if an interview is required.
  
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

Clarification from the agency