Requisition No: 839361
Agency: Department of Health
Working Title: SENIOR CLERK - 64005163
Pay Plan: Career Service
Position Number: 64005163
Salary: $32,760 to $33,760
Posting Closing Date: 10/25/2024
Total Compensation Estimator Tool
Job posting category (Open Competitive)

Your Specific Responsibilities:



This position will work in the WIC department, under the direct supervision of the PUBLIC HEALTH NUTRITIONIST SUPERVISOR. All SENIOR CLERKS may be required to rotate between the call center and receptionist areas according to staffing needs. Employee may be required to travel to another Volusia WIC site to provide client services.

Telephone
Answering multi-line phone and inputting information into the FLWi SE computer system.
Transferring phone calls to multiple locations and recipients. Responsible for triaging calls to program staff for proper and timely handling.
Assists callers and clients with program questions, appointment scheduling and informing them what they may need to bring at their upcoming appointment.
Assist clients with re-scheduling appointments.
Maintains logs for voicemail.
Responsible for WIC texting report.
Refer complaints to the supervisor when necessary. Keep abreast of all changes within the FLWise Data System.
Request client transfer information from other local or Out of State WIC Agencies.

Clinic
Assist clerical staff as needed.

Completes timesheet, EARs, time summaries, and mandatory training in a timely and accurate manner.

Attends staff meetings as required.
Maintains current knowledge of programs guidelines, requirements, and procedures.

Other duties as assigned within the scope of class title.

Required Knowledge, Skills, and Abilities:

Knowledge of basic medical terminology
Knowledge of health support services
Knowledge of human anatomy and physiology
Ability to communicate effectively

Qualifications:

Minimum -
Must have knowledge of basic medical terminology
Must have knowledge of health support services
Must have knowledge of human anatomy and physiology
Must have ability to communicate effectively
Must have at least 2 years of customer service experience
Must be willing to support the Florida Department of Health in Volusia County’s position against tobacco use
Must have basic computer skills

Preferred -
Bilingual in Spanish and English preferred
Ability to establish and maintain effective working relationships with others

Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Florida Department of Health - 1845 HOLSONBACK DR. DAYTONA BEACH, FL 32117

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click www.myfrs.com);

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.

Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website: http://www.sss.gov

If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.