• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Enhance the user experience of a product by crafting content to fit product needs such as product copy, instructional text, UI labels, error messaging, marketing copy, etc.
• Responsible for consistent cross-product messaging across all digital channels (i.e. web, mobile, TV, wearables, print, voice).
• Responsible for creating copy that works as part of a UX/UI design solution that is engaging and effective to help achieve business goals.
• Function as the liaison with product managers, designers and developers to understand and write content that meets business and technical requirements.
• Create and adhere to voice, tone, style and brand content guidelines.
• Be open to editorial feedback from stakeholders and peers as well as flexible with incorporating feedback in the designs.
• Advocate for the best customer experience.
• Ownership of content/voice/tone of one or more products.

• Experience:
  • Writing experience: With at least 50% focus on UX writing - 6-8+ years
  • Experience with common productivity and design tools (MS Office, Adobe Creative Cloud, etc.)
  • Experience or understanding of basic UX/product design principles
  • Experience leading creative projects

• Education:
  • Bachelor's degree or equivalent work experience
• Skills
  • Understands design thinking and user experience design best practices; in particular, understand the difference between copywriting and content design.
  • Effective written and verbal communication skills
  • Effective time management skills and the ability to be self-directed.
• Abilities:
  • Ability to read, write, speak and understand English.
  • Ability to collaborate and work well with others
  • Schedule: Full time
• Travel Ability:
  • Office Environment
• Preferred Qualifications:
  • Experience with design and prototype tools such as Figma, Sketch, Adobe XD or similar applications
  • Exceptional writing, editing, and proofreading abilities with a focus on clarity, tone, and consistency.
  • Knowledge of organizing and structuring content in a way that enhances usability and accessibility.
  • Ability to analyze user feedback and data to inform content improvements and measure content performance.
  • Ability to adapt to changing project requirements and demonstrate creativity in problem solving.

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards: See all the ways we invest in you—at work and in life

MPD329 2024-37167 2024

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

This job posting will remain open until 2024-10-31 11:00 PM (UTC) and will be extended if necessary.

The base pay for this position generally is between $88,200.00 and $156,600.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 100,000 individuals working together to serve nearly 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.