United States Job Openings

Allied Government Solutions

Support Associates Needed - $23.84/hr. + Paid Vacation, Sick & Benefits

Boston

FULL TIME

November 8, 2024

Allied Government Solutions, Inc. is recruiting for multiple positions at the Boston Passport Agency. Come join the Passport Processing Team and pursue a meaningful career at a prominent federal government facility!
The Support Associate III would be an integral part of State and Foreign travel relations. This position consists of customer inquiry correspondence and processing of US Passport and US Passport ID cards for travel abroad as well as face-to-face interaction with customers while performing appointment processing duties. The ability to provide outstanding in-person and over-the-phone customer service to passport applicants is essential. This position would also require operating a variety of computer systems and office equipment in the preparation, processing and mailing of passports and related documents as well as heavy data entry, filing, scanning and retrieving data.
Basic Qualifications:

Due to the nature of the government contract and clearance requirements, United States citizenship is required.
Ability to pass government-required credit check & Moderate Risk Public Trust (MRPT) Certification investigation (*Please note, this is not an immediate position given the MRPT Certification process can take an average of 2-3 months to complete)
Bachelor's Degree or combination of education and equivalent applicable experience
Minimum of (4) years of experience in a document processing and/or customer service oriented office setting
Ability to lift and carry 35 pounds

Preferred Qualifications:

Team-player with dedicated work ethic
Excels in a fast-paced, goal-oriented work environment
Excellent customer service abilities
Great organizational and interpersonal skills
Experience in call center type environment a plus
Effective communication skills; Multilingual skills a plus as well
Able to maintain composure and objectivity in stressful situations and in dealing with multiple inquiries
Strong computer, filing and data entry skills
Intermediate to Advanced Proficiency with MS Word, Power Point, Excel and Outlook required
Preferred Minimum of (2-4) years’ experience in Government contract environment
Knowledge and understanding of laws, rules, and regulations pertaining to the eligibility for and issuance of a US Passport preferred

Additional Job Details:

Full-Time, Hourly, Non-Exempt position.
Schedule – 1st shift, Mon-Fri, 8:00 AM – 4:45 PM
Pay Rate: $23.84/hr.
Must be willing and able to work overtime hours as required.
Generous benefits package to include Medical, Dental, Vision, EAP and Life Insurance. Employee-funded 401K (with employer match available), paid federal holidays, paid sick leave, and paid time off!

If this sounds like your next career opportunity, please submit your resume today!
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Allied Government Solutions, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected Veteran status.
Job Type: Full-time
Pay: $23.84 per hour
Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Shift:

8 hour shift
Day shift

Work Location: In person

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