NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Finance Information Technology (FIT) Division designs, builds, and supports all facets of DOF’s computer systems, including hardware, software, applications, infrastructure, telephone, and data security. FIT delivers and administers tax-related payment programs for the City of New York by providing the information technology solutions needed to achieve its mission of collecting revenue while ensuring an efficient and improved customer experience. FIT is also responsible for the systems and websites which enable citywide payments, land records, property assessment, parking adjudications, customer service, and the Sheriff’s public safety work.

FIT is seeking a highly effective technologist with high caliber, strategic business communication skills for a transformational role within our Solutions Delivery Office (SDO). Led by the Solutions Delivery Officer, the SDO is our new, next gen Project Management Office (PMO) which oversees project intake, business analysis, project management, quality assurance, and user adoption to ensure timely, high-quality, effective deliverables that align with our business objectives. The Technology Adoption and User Engagement Manager will report to the Solutions Delivery Officer and work closely with their colleagues within the SDO to maximize the agency's use of IT and data to reduce routine work, improve productivity, boost employee job satisfaction, and improve customer outcomes. This role is an exceptional career opportunity for someone who loves technology and people and is skilled at ensuring that end users are fully prepared to make complete use of new and existing software to make their work lives easier. It is also ideal for someone who has experience working in user-facing change management, training, product management, and other related areas, who is eager to bring their expertise to an office that delivers innovative, world-class technology.

Their responsibilities will include but not be limited to the following:

• Advocate for the end users' technology needs through all phases of the digital products life cycle.

- Review all draft vendor and staff developed project plans to verify they include user-facing change management activities to ensure employees, users, customers - whoever uses the software - will have the skills and guidance necessary to use the software to accomplish their goals.

• Oversee the quality of IT training delivery and deliverables to ensure that everyone is trained and up-to-speed on workflows and required tasks.
• Work closely with business operations to monitor usage statistics to check for full engagement and to address software design or other technical issues resulting in productivity issues.
• Collaborate with SDO colleagues to ensure that all projects are turned over to operations in alignment with their strategic and tactical business objectives.
• Develop a technology adoption dashboard that reports out on the efficacy/usefulness of all software and helps to pinpoint products requiring improvement or replacement.
• Utilize data and research-driven insights to measure and report out on tech adoption and user engagement and establish a feedback loop to support informed decisions.
• Remain informed of digital trends and understand how they can impact business.
• Assist to communicate technology strategies and forthcoming releases to stakeholders and employees to engender awareness and enthusiastic support for automation.
• Ensure user awareness of all enterprise productivity tools and user readiness for all new system implementations.
• Work closely with product and project teams to strategically solve complex business problems and serve our customers.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.