IMPORTANT NOTE: ONLY CANDIDATES WHO HAVE A PERMANENT ADMINISTRATIVE MANAGER OR COMPARABLE CIVIL SERVICE TITLE WILL BE CONSIDERED FOR AN INTERVIEW. PLEASE INCLUDE YOUR EMPLOYEE IDENTIFICATION NUMBER (EIN) WHEN APPLYING AND INDICATE IN YOUR COVER LETTER IF YOU ARE A PERMANENT ADMINISTRATIVE MANAGER.

NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.

The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions. Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.

Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations. The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds. Payments, Billing, and Refunds performs account adjustments and responds to refund inquiries from the public.

The Payments, Billing, and Refund Division seeks a strategic and creative leader and problem solver with a proven ability to inspire and motivate teams toward innovative solutions. This role demands a dynamic individual who can cultivate a culture of creativity and continuous improvement within the business unit.

This position is responsible for overseeing and managing a variety of administrative functions within the unit. This role requires strong organizational, communication, and management skills. The ideal candidate will have experience in customer service and vendor relationship management and be able to effectively lead and motivate a team.

As Deputy Director for Property Taxpayer Support, you will play a pivotal role in reimagining our operations, enhancing taxpayer experiences, and ensuring alignment with the Division's strategic goals.

Responsibilities:

Customer Service and Operations:

• Supervise and coordinate the daily workflow of the Taxpayer Support and Solutions unit.
• Provide support and guidance to staff on complex taxpayer inquiries and issues.
• Oversee property tax pay-by-phone operations and payment plan processing.
• Identify opportunities to streamline workflows, eliminate bottlenecks, and optimize resource allocation.
• Serve as project manager and liaison with FIT and multiple vendors to manage PTO technology initiatives.
• Collaborate with other departments to ensure alignment with agency-wide initiatives.

Administrative and Vendor Management Operations:

• Coordinate and manage administrative projects, ensuring timely completion and adherence to project timelines and budgets.
• Oversee budgeting, expense tracking, and financial reporting.
• Develop and implement administrative policies and procedures to improve efficiency and compliance.
• Supervise and mentor administrative staff, delegating tasks, providing guidance, and evaluating performance.
• Oversee vendor contracts, negotiate terms, and monitor vendor performance.
• Foster strong relationships with vendors to ensure timely and quality service delivery.

Additional Information:
The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.