JOB DESCRIPTION

Definition: Under general direction and supervision, the Workforce Development Life Coach performs personal and group support engagement activities to identify, break down and address barriers to employment and personal development for clients in the Workforce Development Unit. Incumbents in the position will assist, assess and connect clients with available service options, resources, and support services to meet their specific needs for long term success in employment and self-sufficiency.

Characteristics of the Class: The Workforce Development Life Coach is responsible for outreach and recruitment efforts, and maintenance of grant-funded clients in the Workforce Development Unit through a process of enlistment, training, placement and post-placement support. With a collaborative approach involving personalized individual needs assessments, case planning, plan implementation of service delivery, monitoring and appraisal, the incumbent will work with co-located partners and a Job Development team to develop employment and/or career plans with each client with the ultimate goal of job and/or career placement that includes self-employment, job retention and career advancement. The incumbent will also provide long and short term counseling, referrals, and follow-up support services and employment expansion resources for clients who may have a history of joblessness or under-employment, or multiple barriers to employment entry such as health and mental health challenges, incarceration, limited English proficiency, illiteracy and housing instability.

Knowledge, Skills and Abilities:
Requires knowledge of principles and practices of human and social behaviors, group dynamics, community engagement outreach and case management processes; knowledge of barrier removal processes in support of employment and career development; knowledge of training and best practices of job placement methods and approaches; knowledge of social service programs related to mental illness, substance abuse, domestic violence, homelessness, and aging; the ability to work with and empathize for persons in vulnerable populations, such as low-income and multi-ethnic communities who have limited access to resources; excellent listening skills with the ability to provide crisis intervention, de-escalation and consensus building among and between diverse groups of people; ability to research, coordinate and navigate resources; work independently with little direction; establish and maintain effective working relations with others; gather, reconcile, and interpret data; accurately document, compile and maintain information for files and reports; meet schedules and timelines; strong interpersonal, written and oral communication skills; ability to present ideas and concepts persuasively to large audiences; proficient ability to operate computers and utilize software and applications relevant to tasks at hand (i.e.: Microsoft Office Suite, Google platforms, social media platforms, recruitment tracking tools etc.). Knowledge of Airtable and other data tracking platforms are helpful.

Required Qualifications: Graduation from a four-year accredited college or university with specialization in Social Work, related field or relevant experience.

Minimum of 3 years of experience in case management or non-profit management working with vulnerable populations and knowledge of job development and/or community resources in the South Los Angeles/Watts area is a must.

Preferred Qualifications: Master’s degree in Social Work, related field or relevant experience preferred. If no Master’s degree, an additional two years of case management experience and service coordination work preferred. Work experience specifically in an organization aimed at career building and readiness desired. Bilingual in Spanish highly preferred.

Special Requirements: Must possess a valid California Class "C" Driver's License.

Applications will be reviewed for relevant experience, education, and/or training. Applications must be detailed and complete for proper evaluation. Resumes may be included but may not be submitted in lieu of application content. Only the most-qualified applicants will be considered and may be invited to the interview and selection process.

SELECTION PROCEDURE
Applications will be reviewed for relevant experience, education and training. The application must be detailed and complete for proper evaluation.

HIRING INFORMATION
All job offers are contingent upon successful completion of a pre-employment evaluation, which includes: a post-offer medical examination (includes drug and alcohol screening), criminal records check, employment history and education verification, and documentation of the right to work in the United States.

DISABILITY ACCOMMODATION
Testing Accommodations: If you require an accommodation due to a physical, mental or learning disability, please call (213) 252-5400 for special assistance. Special testing accommodations may be arranged if verification of the disability is provided by a physician, rehabilitation counselor, or other authority.

We are an Equal Opportunity/Affirmative Action Employer.

Candidates who require a reasonable accommodation in any portion of the selection process should state their need in writing when submitting an application.

NOTE : The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.

Pursuant to the Housing Authority of the City of Los Angeles' Conflict of Interest Policy, new and existing employees are required to refrain from participating in activities, employment or enterprises, which are in conflict with public interest and/or with his or her duties as an employee of the Authority. A copy of the Conflict of Interest Policy may be obtained by visiting our website at:

Please call Neo Gov Toll-Free Applicant Support telephone line (855) 524-5627 if you forget your password, have application login problems or get an error message during the application process.

HACLA Benefits