Vietnam Job Openings
UOB Vietnam
Branch Services Senior Officer
FULL TIME
September 19, 2024
About UOB
About the Department
Job Responsibilities
Operation: Overall in charge of branch operations activity
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Approves financial transactions if the transaction hits override conditions (under Checker role only)
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Perform maintenance functions (under Maker Checker role) such as change of demographic, account related requests, block status placement & uplift and account closure.
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Handle customer inquiries, refer leads/ queries to appropriate distribution channels, attend to and resolve quick kills.
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Supervisory role and may act in place of the BOM during absence; assist BOM on ad-hoc assignments.
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Keep up to date on operational compliance, new banking products and services.
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Be audit ready at all times and pass audit rating (internal & external)
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Service standard and quality upheld in the highest level.
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Ensuring max level of customer experience and satisfaction at branch
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Provide coaching and on-the-job training to ensure staff are equip with job knowledge.
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Support back operations on Unmanned Channels (ATMs, CDMs, check collection and GL investigations) under Checker role
Job Requirements
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Moderately complex workflow analysis of departmental system, workforce and procedures in coordination with the Customer Service Function.
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Meticulous with aptitude for numbers
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Efficient, organized with good analytical skills.
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Customer service oriented with good communication and problem solving skills.
Be a part of UOB Family
Apply now and make a difference.
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