About UOB

About the Department

Job Responsibilities

• Handle contacts with UOB customers in a proesional way, instilling customer confidence and resolving customer’s issues at first contact where possible.
  
• Deliver what is promised in line with customer expectations.
  
• Offer value added products and services based on customer needs analysis and ensure customer understanding of those products.
  
• Provide excellent customer service to basic customer contacts by keeping up to date on training and internal communications.
  
• Generate customer loyalty through strong knowledge of key products and services.
  
• Own and resolve issues and understand how and when to escalate.
  

Job Requirements

• Recognized Degree in Business Administration/ Banking & Finance.
  
• Be proficient in English
  
• Open to working flexible shifting schedules
  
• Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
  
• Take pride in delivering what is promised in line with the customer and service expectations
  
• Ability to work in a high-volume, fast paced environment is required
  
• Proficiency with personal computers and basic software packages and specialised applications
  
• Excellent communication skills and is polite and friendly at all times
  
• Display patience and empathy
  

Be a part of UOB Family