Vietnam Job Openings
VeXeRe
Customer Experience Manager – Hybrid Working
FULL TIME
October 28, 2024
We are a Vietnamese technology company aiming to revolutionize the travel and transportation industry. As the largest online bus ticketing platform in Vietnam, we help millions of travelers make unforgettable journeys. Recently we expanded to airlines, trains, and vehicle rentals in order to provide our customers with the best options for their travel plans.
Vexere’s Culture:
Vexere members believe our organization exists to solve pressing societal problems. Our company culture emphasizes community spirit, mutual support, and open communication. We encourage all members to express ourselves, contribute ideas on products and strategies, and strive to become future leaders.
Vexere’s Vision:
Vexere aspires to be a constantly growing and innovative business. We foster a strong culture of learning and development, aiming to leverage our technological strengths to continue revolutionizing the transportation and tourism sectors across Southeast Asia.
Job Responsibilities:
Project Management:- Overall project management: Ensure project quality and budget effectiveness.
- Manage and execute customer experience initiatives.
- Develop and implement customer experience strategies.
- Foster a customer-centric culture.
- Develop and execute departmental work plans.
- Manage team recruitment, training, and performance.
- Establish and review employee KPIs.
- Coach and mentor team members.
- Streamline internal processes and external partnerships.
Job Requirements:
- 5 years or more experience in Market Development or in a similar role.
- Good English skills Bachelor’s degree in a relevant field (e.g., Business, Project Management).
- Strong understanding of project management methodologies
- Knowledge of qualitative and quantitative research
- Strong analytical and problem-solving skills.
- Experience in the E-commerce Ability to lead and motivate cross-functional teams.
- Team spirit & strong communication skills to collaborate with various stakeholders
Benefits:
- Competitive salary + KPI-based quarterly bonuses (up to 5 months per year).
- Hybrid Working
- Clear career progression with opportunities for advancement to key positions based on your capabilities.
- Special discounted bus tickets for employees and their families.
- Comprehensive periodic health check-up policies.
- Participation in social insurance, health insurance, and unemployment insurance according to Vietnamese labor law after the probationary period.
- 12 days of annual leave, with an additional day added every 3 years (convertible to salary).
- Vibrant and dynamic working environment with a friendly and supportive team that shares knowledge and assists each other.
- Training and development opportunities in negotiation, communication, work management, interpersonal skills, and software technology.
- Other perks to be discussed during the interview.
For more information, please contact us via:
- Send your Resume to email: [email protected], with title: Fullname – Applied Position
- Phone/ Zalo: 0989.036.781
Working Hours: 8:30 am – 6:00 pm from Monday to Friday, and Saturday morning.
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