Vietnam Job Openings

DHL Express

Customer Service Advisor, Frontline

FULL TIME

September 12, 2024

(24009BL)
Vietnam-Ho Chi Minh City-Ho Chi Minh City | Full-time | Permanent | Mixed Shift

YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and become a Certified International Specialist!
YOUR TASKS
Provide the full suite of DHL customer service offerings confidently, knowledgeably and professionally (e.g. booking, enquiries, shipment status, tracking etc.) to all parties contacting DHL via the customer service hotline and other contact modes
  • Accept and register bookings for DHL services
  • Offer alternatives to customers and seize upselling and cross-selling opportunity of valued added services (e.g. Sales Leads, shipment value protection) during interaction with customer
  • Respond to customers consistently and confidently by providing accurate information in all areas such as custom requirements, transit time and prices
  • Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer’s varying needs and demands
  • Liaise with Operations and other departments for quick and efficient resolution of customer issues and queries
  • Highlight areas for improvement with suggested solutions to improve DHL’s procedures, technology and service to positively enhance customer’s experience with DHL
  • Adhere to global CS procedures while maintaining discretion to exercise flexibility to customers’ needs within reasonable limits in consultation with CS supervisors and managers
  • Assist the supervisors (if applicable) to carry out relevant CS orientation / training programs for new or existing CS staff

YOUR PROFILE
  • 2 years experience in a Customer Contact Centre or Telesales environment in a service industry (preferable)
  • Diploma in Business (preferable) or equivalent
  • Fluent in English.
OUR OFFER
  • Multifarious benefit programs.
  • Strong career support & lots of opportunities in an international environment.
  • Training: both online and offline with Global DHL Standards.
  • Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
  • Working together based on DHL values of “Respect and Results”.
  • Diverse engagement activities under “Best Day Everyday” – our Health & Well-being program.
Employee hobby clubs, sports championships.
Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
We look forward to receiving your application!

Posting Legal Entity DHL-VNPT Express Ltd.


New Job Alerts
PATH

Senior Surveillance Officer

FULL TIME

September 23, 2024

View Job Description
Kosaido HR Vietnam

Trưởng Phòng Thu Mua

FULL TIME

September 23, 2024

View Job Description
BIWOCO

Backend Developer (Python)

September 23, 2024

View Job Description
OL Vietnam

Project Manager (Open for PO, BA, DM to pivot career)

September 23, 2024

View Job Description
3M

Senior Sales Specialist

FULL TIME

September 23, 2024

View Job Description
Looking for similar job?
WRAPLO PRODUCTION

Textile Merchandiser / Quality Control (QC) / Customer Support

FULL TIME & PART TIME

August 31, 2024

View Job Description
Công Ty TNHH DZT- DZT Corp

Customer Service Executive

FULL TIME

August 30, 2024

View Job Description
Bellsystem24 VietNam

[B6] Customer Service English - Chăm Sóc Khách Hàng Thị Trường Viễn Thông Mỹ (Thu Nhập Khởi Điểm 14M, Không Yêu Cầu Chứng Chỉ/Kinh Nghiệm)

FULL TIME

August 30, 2024

View Job Description
Bellsystem24 VietNam

[C8] Customer Service _ Nhân viên Chăm sóc khách hàng bằng tiếng Anh (KHÔNG YÊU CẦU KINH NGHIỆM)

FULL TIME

August 30, 2024

View Job Description
Manulife

Head of Customer Experience and Transformation

FULL TIME

August 29, 2024

View Job Description
Rikkeisoft

Salesforce Customer Support Agent (Bilingual Japanese/English)

August 29, 2024

View Job Description
See What’s New: DHL Express Job Opportunities
DHL Express

Tele Sales Executive

Skedsmokorset

FULL TIME

September 23, 2024

View Job Description
DHL Express

Operations Support & Service Partner Specialist

Skedsmokorset

FULL TIME

September 13, 2024

View Job Description
DHL Express

CIS Champion Norway

Skedsmokorset

FULL TIME

September 6, 2024

View Job Description
DHL Express

Kursfasilitator

Skedsmokorset

FULL TIME

September 6, 2024

View Job Description
DHL Express

Exception Handling Specialist

Skedsmokorset

FULL TIME

August 19, 2024

View Job Description
View More Jobs by DHL Express
New Job Alerts
PATH

Senior Surveillance Officer

FULL TIME

September 23, 2024

View Job Description
Kosaido HR Vietnam

Trưởng Phòng Thu Mua

FULL TIME

September 23, 2024

View Job Description
BIWOCO

Backend Developer (Python)

September 23, 2024

View Job Description
OL Vietnam

Project Manager (Open for PO, BA, DM to pivot career)

September 23, 2024

View Job Description
3M

Senior Sales Specialist

FULL TIME

September 23, 2024

View Job Description