Overview:

• Competitive salary package and allowances starting from 33.014.000 VND/per month.
• Generous annual leave, career leave and public holidays (Christmas and Tet Holidays)
• Private health insurance and wellness programs
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

• Oversee the day-to-day operations of the end user technology platforms & services which includes delivering and meeting established and agreed service levels. This role will also act as technical escalation for the IT Customer Services team.
• Collaborate with level 3 team in managing multiple end user platforms including Windows, Linux, SCCM, Jamf, Intunes, Active Directory, VDI, printing services, software licencing services.
• Develops and maintains accurate documentation for system manuals, procedures, and policies, for services on these platforms that the team is accountable for.
• Monitors and provides system performance statistics and utilization and reports on regular basic and as required. Proactively pinpoints any potential problem on the application and services running on these platforms; finds the root cause and applies solution to rectify such problem.
• Participates in projects identified by the IT Customer Services Manager to support the information technology objectives of RMIT Vietnam. Researches, develops and implements new systems and technologies that fit to and/or benefit RMIT Vietnam business.
• Prepares training material and delivers support training to IT Customer Services team for systems managed by the group when required.
• Managing various applications based on various scripting and programming language such as vbscript, powershell… Using scripting languages for system operation automations tasks.
• Partner with information security team to define and enforce end user platform sercurity & compliance through tools and process.
• Role model University values, and the attributes of an IT team member.

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of hands-on technical experience supporting end user’s technology and system administration.
• At least two years of supervisory experience, with ability to motivate and mentor team members.
• Hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packing & deploy, Intune, Power Shell and Apple deployment tool, Papercut, VDI, Licensing server.
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and Firewall.
• Demonstrated extensive experience in implementing and managing end user platform.
• In-depth knowledge of ITIL framework and IT service management principles.
• Experience with IT service management tools (Jira, Service Now)
• Takes proactive ownership and works with sense of urgency.
• Ability to provide innovative solutions to key clients across the organization, with a focus on continuous improvement.
• Team player with a strong customer service focus.
• Well-developed interpersonal skills, including coordination, liaison, negotiation, and multicultural communication.
• Keen attention to detail with ability to manage own time well, and prioritize competing work demands, effectively.
• Good verbal and written communication skills in English and Vietnamese with a wide variety of stakeholders.
• Able to interact with business and technology stakeholders to achieve a desired outcome.
• Demonstrated knowledge and commitment to continuous improvement principles.
• Ability to display appropriate behaviours in line with the position and RMIT Values.

Applications Close:

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community. As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.