About UOB

About the Department

Job Responsibilities

• Review suspicious transactions generated by fraud detection systems, the analyst must be highly sensitive to normal /fraudulent transactions to minimize loss at the earliest stage and be alert to the new emerging fraud trends/patterns. Ensure all alerts have been reviewed and cleared timely
• Responsible for making sound judgements and decisions on the alerts in accordance to the operating guidelines and procedures to prevent and minimize fraud losses.
• Analyze alerts and investigate transactional activities to detect suspicious fraud activity to minimize fraud losses for he respective businesses and ensure that fraud loss does not exceed the plan
• Contact customers using the existing contact strategy for suspected fraud transactions to verify/validate suspicious transactions via outbound call/email.
• Responsible for shift/daily/weekly reports.
• Proactive escalate and follow-up on resolving system incident and fraud incident.
• Able to work on a flexible 24x7 shifts. Meet the productivity and quality expectations for this function.
• Process offline requests from Acquirers, Contact Center and other operating units in a timely manner.
• Meet expected service levels in handling Contact Center inbound calls.
  

Job Requirements

• Bachelor's degree/University degree or equivalent experience
• 1-3 years financial crime experience within financial industry.
  
• Ability to read, write and speak English fluently is mandatory. Good communication skills.
• Must be willing to work on rotating shifts to provide 24X7 coverage.
• Able to work with minimum supervision. Ability to multi-task and prioritize work.
• Strong analytical and problem-solving skills.
• Experience working in card operations, authorization, fraud detection, banking services, call center, retail, etc.

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