Job description ABOUT YOUNET ECIYou Net ECI is a member of You Net Group - the leading Social Tech Group powering Sales, Marketing and Operations.You Net ECI is a leading company in e-commerce market data analysis serving brands in Vietnam with the most in-depth information.JOB DESCRIPTIONS1. Client Satisfaction Management:Establish and maintain trustful relationships by collaborating across business units and departments to foster trust, commitment, accountability, and results Work proactively and collaboratively to ensure and validate that the output back from operational algorithms meets the client business requirements Meet with external and internal clients to understand their needs/requirements and educate on product capabilities Serve as the single point of contact for Data Quality of all countries, especially if questions arises Implements, follows, and enhances data processing standard procedures and processes.Responsible for always on database delivery and accommodate client change requests2. Team Management & Development:Culture Building Be a driver of transformation and change.Develops and promotes a service- and performance-oriented culture within the team.Clearly communicates business goals and direction to the teams.Drive and role-model an empowered and engaged high performance culture within the team and operations as a whole focused on data supply and quality.Ensures professional workload management, monitors workload, and optimizes staff utilization that meet Business/ Client needs Team Development Provide guidance and coaching to your direct reports and teams.Lead, mentor, and develop a team of data specialist, including overseeing daily workload and providing career development opportunities Participate in regular review/feedback of systems, procedures and any operation concerns with the end goal of improving productivity and cost efficiency3. P&L Management:Data Processing Efficiency Take ownership for analyzing and evaluating business processes leading into actions to streamline processes, to improve operational efficiencies and to identify opportunities for reducing operational costs.dentifies and implement efficiencies in the workflow/structure Build and use knowledge of industry trends to identify opportunities to improve processes either through general improvements or via new technologies Cost Management Responsible for the operation unit budget, monitors key metrics JOB REQUIREMENTSEducation: College or Bachelor degree in any majors, business & data related is plus Qualifications:Background within the Market Research industry Strong understanding of operations processes and KPIs Background in Change Management and Transformation Skill:Leadership - ability to lead and guide diverse team effectively, motivating employee, drive progress, create a positive and productive environment towards business goals.Culture Awareness and Sensitivity - ability to adapt and communicate effectively with team members from different cultures.Project Management - responsible for data output meet Client/ Business‘s expectation Financial Acumen - Budget and Cost Control implementation Experience: 8+ years of experience in operations and a proven track record of managing teams in a matrixed environment.Personality:Details oriented Organized and Systematic Adaptability and Flexibility Client Focused and Result Oriented Leadership and Motivational Integrity Curiosity and Continuous Learning BENEFITSCompetitive salary, 13th month salary, Management bonus Premium healthcare insurance (PVI Insurance)12 days of annual leave & 5 days of sick leave Standard health check Company trip, Year end party, Team building Occasion-based offerings: Birthday, wedding, maternity, …Parking support Equipment for work (PC / laptop)Free in-house entertainment facilities: football, book tree, coffee and snack Chance to learn and understand about Marketing, Market Research, Customer’s Behaviors, Market Updates, Market Information and Trends…Professional and Friendly Working Environment, chance to attend employee’s training and development programs