Vietnam Job Openings
DHL Express
Retail Outlet Officer
FULL TIME
September 12, 2024
(24007IT)
Posting Legal Entity DHL-VNPT Express Ltd.
Vietnam-Ho Chi Minh City-Ho Chi Minh City | Full-time | Permanent | Flexible Working Times
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World’s Best Work Place?
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and deliver excellence in a digital world , AS ONE!
YOUR PROFILE:
A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.
Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and deliver excellence in a digital world , AS ONE!
YOUR PROFILE:
- Front line service point personnel who deliver various customer-focused services to drive sales and maximize profits for a retail establishment. Who work closely with Retail Supervisor to ensure sales targets are achieved.
- Entailing fulfilling a range of customer service requirements to ensure customers have an enjoyable retail experience.
- Receiving shipments face to face with customers at DHL Service points including recommendation, describing and demonstrating DHL products & services
- Promoting sales by employing cross selling and up selling techniques.
- Involving overseeing the processing of debit/credit card transaction as well as collection of cash payments for product purchase.
- Handling refunds or exchange for product returns. They also decide when to offer customers discounts on purchases.
- Monitoring level of inventory stock displayed on shelves to facilitate restocking of out of stock items.
- Being responsible for the overall cleanliness, upkeep and maintenance of a store.
- Ordering new merchandise and ensure received items are properly displayed.
- Escalating difficult customer complaints, as well as communicate other store issues to the Retail Supervisor to initiate resolution.
- Balancing cash registers at the end of a shift and ensure sufficient change for the next shift.
- Complying with established strategies to achieve sales objectives.
- Building and maintaining positive trust relationship with customers.
- Maintaining an up-to-date knowledge of products and services so as to effectively conduct sales
YOUR PROFILE:
- Bachelor degree
- At least 1 year experience in the field of sales and marketing
- Experience in sales/sales processes
- Knowledge and understanding of the Retail trade from a service perspective.
- Retail sales candidates must have strong communication skills and work well with others.
- They must also be courteous and efficient and maintain a tidy appearance.
- College/university diploma and experience in sales.
- A career in retail sales entails basic math and technology skills (experience with CCTV, the Internet, scanners, computer software/hardware…, etc.).
- Communication (Fluent in both Vietnamese & English)
- Team Player
- Independent Worker
- Attention to Detail
- Cashier Experience
- Cleaning/ Organization
- Product Knowledge
- Stocking/Inventory
- Helpfulness
- Microsoft Office (especially Outlook Excel)
- Customer service skills, as well as communication and IT skills.
- Strong career support & lots of opportunities in an international environment.
- Global certified training and a professional coaching & feedback culture
- Respect and Results Culture
- Multifarious benefit programs
- Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Wellbeing program.
Posting Legal Entity DHL-VNPT Express Ltd.
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