About UOB

About the Department

Job Responsibilities

• Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
  
• Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
  
• Be able to perform formal letter sending out to customer’s requests following standard template.
  
• Be able to interact with customers through phone/email/mail box in a professional way.
  
• Provide information on services offered by the bank to enhance customer relationships.
  
• Provide professional, friendly and high quality customer service for each point of contact with the customer.
  
• Identify and respond to customer needs accordingly.
  
• Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.
  
• Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image.
  
• Update and perform off-line maintenance on system terminals following customers’ inquiry requests.
  
• Ensure effective and timely follow-up as promised to customers.
  
• Process financial entries and adjustment on customers’ accounts if necessary.
  
• Other-tasks assigned by the supervisor and the management.
  
• Reports to the Team Leader / Supervisor.
  

Job Requirements

• Holds at least Diploma or Degree in any field.
  
• Experience in a call center would be an added advantage.
  
• Excellent interpersonal and communication skills with good command of written and spoken English.
  
• Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
  
• Working knowledge of specialized products, systems, and services.
  
• Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
  
• High level of listening and comprehension skills. Able to probe for required information from customer
  
• Assertive and able to manage in situations where there may be limited information.
  

Be a part of UOB Family