Responsibilities:

Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.

• Maintain & refine existing day to day operations-related automated reports

• Provide visibility in daily operations and critical support during campaigns

• Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable

• Aggregating data from various sources and draw out insightful data for the next course of action

• Work with the internal team to address the pain point faced by buyers and sellers

• Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.

Requirements/Qualifications(must have):

• 3-5 years Experience in analytics, project management, strategy and/or tech consulting, or other related fields. Experience in E-commerce and/or Customer Service is a plus.

• Sharp critical thinking, strong analytical and numerical skills. Good communication skills

• Eager to work in a fast-paced and ambiguous environment

• Solid knowlegde of SQL and other programming language. Hands-on experience in data extraction, cleaning, preparation, and dashboard development

• Highly energetic and self-motivated. Willingness to learn attitude with ability to work under pressure

• Bachelor’s or Master's degree in relevant field of study.