Vietnam Job Openings

Lazada

(Senior) Manager, Business Intelligence-Live Customer Experience

October 30, 2024

Location:
Vietnam
Department: Data & Business Intelligence
Location: Vietnam
Job Description
Responsibilities:

Reporting to Head of Business Intelligence & Strategy Planning for Customer Care, your job is to be the expert in using data to measure and analyze business performance.

  • Maintain & refine existing day to day operations-related automated reports

  • Provide visibility in daily operations and critical support during campaigns

  • Develop clear, timely and accurate periodic reports that drive continuous improvement in process and productivity using automation / self-serve dashboards where applicable

  • Aggregating data from various sources and draw out insightful data for the next course of action

  • Work with the internal team to address the pain point faced by buyers and sellers

  • Perform analysis to drill down into certain business challenges, providing conclusions and advice based on insights.
Job Requirements
Requirements/Qualifications(must have):

  • 3-5 years Experience in analytics, project management, strategy and/or tech consulting, or other related fields. Experience in E-commerce and/or Customer Service is a plus.

  • Sharp critical thinking, strong analytical and numerical skills. Good communication skills

  • Eager to work in a fast-paced and ambiguous environment

  • Solid knowlegde of SQL and other programming language. Hands-on experience in data extraction, cleaning, preparation, and dashboard development

  • Highly energetic and self-motivated. Willingness to learn attitude with ability to work under pressure

  • Bachelor’s or Master's degree in relevant field of study.
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