Vietnam Job Openings
Standard Chartered
Senior Operations Executive, Solv Vietnam
October 23, 2024
As an Operation Executive to processing and maintaining data and transactions in Solv platform in accuracy and timely manner. The incumbent will have the opportunity to approach and work on fintech solutions along with our partners serving the client base. You will work with sales and products for operations of the global supply chain finance (SCF) platform
- Deploy the road map for the client onboarding journey in Solv.
- Deliver the SLA to retain the committed standards of execution and delivery of ops work stream.
- Deliver high level of operational excellence
- Joint accountability & responsibility for merchant onboarding.
- Accountable for customers and partners’ satisfaction and retention.
-
Being a key contact for all matters related Solv operation in interaction with Customer and Partners across the end-to-end on-boarding and operational transactions on daily basic.
On-boarding
- Accountable for processing and managing the on-boarding process for platform users as per due diligence requirements.
- Work closely with related stakeholders such as sales, product and tech team to fulfil the process accurately and in a timely manner.
- Directly interact with customers and partners’ key contact to support the on-boarding process.
- Visit and support customer on-site if required.
- Operate and manage the daily transaction process by interacting with related parties and update required data into the platform as per internal compliance with policies and procedures.
- Review and ensure the information quality of the onboarded users as per due diligence requirements.
- Comply to agreed Turn Around Time for assigned activities as detailed in the Departmental Operating Instructions and the Service Level Agreements.
- Contribute ideas and actions to promote continuous improvement by flagging any procedural issues that impact delivery of responsibilities with suggestions improvements and work arounds.
- Participate in training and client engagement activities.
People & Talent
- Set for self-development and self-discipline.
- Open mind and work in collaboration with related parties toward operational excellent in compliance with internal policies and procedure.
Risk Management
- Execute responsibility for identifying, assessing, monitoring, controlling and mitigating risks.
- Act and escalate quickly when any risk and control weakness become apparent and ensure they are addressed within an appropriate timeframe and escalated through the relevant committees.
- Work with multiple stakeholders to establish applicable risk / control framework to ensure that the Group’s ability to remain within risk appetite is not materially threatened.
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
- Lead the efforts to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
- Partnership Team
- Product Team
- Tech Development Team
- Platform user operational contacts
- EDUCATION Bachelor’s degree
- EXPERIENCE At least 3 working years as customer service / telesales/ sales/business development / field sales… in relevant industry such as: banking, financing, fintech…
- LICENSES
- MEMBERSHIP
- CERTIFICATIONS
- LANGUAGES Good command in Communication bilingual English & Vietnamese
- Tele-contact handling skills
- Problem solving
- Customer Focus
- Communication & networking
-
Customer Experience
SC Ventures is Standard Chartered’s innovation, fintech investment and ventures arm. We were established to reinvent banking, as the significant technological disruptions to the industry were impacting its ability to serve clients and customers, in the ways they needed to be served.
We are a unique ecosystem of innovators, banking experts, business builders and partners who are focused on rewiring the DNA in banking and bringing breakthrough ideas to scale, together.
We are building ecosystems around four high conviction themes: Online Economy & Lifestyle, SMEs & World Trade, Digital Assets, and Sustainability & Inclusion.
We are a global team of "Members" (excluding individual ventures), including dedicated colleagues from the Group's support functions, based in Singapore, Hong Kong, London and the United Arab Emirates.
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
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