Position: Store Operation Consultant
Duration: 12 months (extendable)
Work Format: Hybrid working
Location: District 3, Ho Chi Minh City, Vietnam
Job Scope:
The role focuses on managing the client's product portfolio pricing, promotions, discounts, and seller activities on e-commerce platforms. This involves working closely with the client’s e-commerce sales team, brand/marketing teams, and other relevant stakeholders to create a cohesive approach for pricing and promotional execution in both short- and long-term strategies. Responsibilities also include managing product catalogs, content (e.g., images, enhanced content), and overseeing content performance on e-commerce channels. The role will also support digital asset management, including store banners and promotional campaigns.
Responsibilities:

• Implement and oversee ongoing portfolio pricing and promotions.
• Collaborate directly with clients and stakeholders to create deployment plans for pricing, promotions, and seller campaigns (monthly, quarterly, etc.).
• Conduct competitive benchmarking to identify and replicate best practices for sales growth.
• Define KPIs for pricing and promotional effectiveness, collaborating with analytics teams to assess reports and recommend adjustments.
• Execute product and promotional content updates using the client’s asset library, adapting as needed for local markets.
• Analyze content performance and translate findings into actionable recommendations for site and app optimization.
• Coordinate with local teams to prioritize and adjust site and promotional content requirements.
• Monitor content performance reports and identify key insights for improvement.
• Work closely with campaign, content management, and customer service teams to integrate findings into ongoing strategies.
• Address customer service queries and complaints, working with brands and partners on product details (e.g., ingredients, expiry dates).

Required Skills and Experience:

• Fluent in English
• Excellent communication skills, with confidence in client interactions.
• Strong content analysis and data interpretation abilities.
• Proficient with content management systems and e-commerce platforms.
• Knowledge of e-commerce platform functions and content uploading processes.
• Minimum bachelor's degree in business management or a quantitative/technical field.
• At least 3+ years of experience in digital commerce, e-commerce, digital sales, or related sales and marketing roles.
• Background in managing pricing, promotions, or trade/marketing activities for consumer-focused businesses.
• Experience managing CPA ads (e.g., Facebook, Google).
• Proficient in data analysis with tools like MS Excel.
• Familiarity with Google Analytics and e-commerce platform operations (e.g., Lazada, Shopee, Tokopedia, Amazon).
• Highly organized, detail-oriented, and results-driven.
• Experience in consumer goods, durables, or related sectors is a plus.
• Knowledge of current digital commerce and marketing trends.
• Eagerness to learn and adapt to client and team needs.

Job Types: Full-time, Contract
Contract length: 12 months