Vietnam Job Openings

Công Ty TNHH Algorithmics Vietnam

Student Care Officer - Nhân Viên Chăm Sóc Học Viên

FULL TIME

November 24, 2024

Mô tả công việc:
(Mức lương: 5 - 100 triệu VNĐ)
Customer Service (parents and students premium experience)
  • Ensure parent & student are well supported from the beginning until the end of the course by foreseeing parent concerns, problem solving issues, handling complaints within campus.
  • Conduct parent touchpoint appointments (parent session, progress updates, graduation).
  • Do monthly student's progress update phone calls with parents.
  • Interact with Programming Tutors and Teachers on a daily basis to ensure student’s learning progress at campus and notify parents when there are concerns.
  • Build a sustainable relationship with Parents through the regular face to face, phone call and email.
  • Effectively collaborate with other departments to ensure parents & students receive timely support.
  • Follow strictly potential parents/students’ welcoming procedure
  • Deliver the welcoming, warm atmosphere and maintain a positive demeanor for everyone entering the campus.
  • Coordinate with admission and academic departments to ensure a positive outcomes and contribute to campus renewals and referrals
  • Identify trial opportunities from current parents through effective monthly progress updates for potential renewals or potentials new students (referrals)
Campus Operations & Admin
  • Ensure campus’s facilities, inventory, procurement procedures are strictly followed on a daily basis.
  • Weekly report to Service Manager for inventory restocking and updates
  • Enhance fun, safe learning environment, high quality classroom experience for all students
  • Daily reinforcement for campus’ looks and feels
  • Align and take assigned actions with Service Manager to ensure scheduling efficiency within campus
  • Ensure systems data compliance within campus.
  • Ensure well plan event flow & student parent experience joining the event to maintain studying community
  • Ensure students are safely picked up on a daily basis.
Chức vụ: Nhân viên/Chuyên viên
Hình thức làm việc: Toàn thời gian
Quyền lợi được hưởng:
  • Has experience in customer service (open for Fresh graduate)
  • Written and Verbal English proficiency (no need for certification, CV must be in English)
  • Passion for education, growth mindset and positive energy
  • Highly organized, proactive problem solver and attentive to details
  • Great interpersonal skills & customer service oriented
Yêu cầu bằng cấp (tối thiểu): Trung cấp - Nghề
Yêu cầu công việc:
  • Social insurance, health insurance and unemployment insurance according to the provisions of law
  • Incentives bonus when campus achieves monthly targets
  • 12 days of leave/year
  • Team building activities, birthday party, 13th month salary
  • Professional development and training, coaching opportunities
  • Learn how to code for beginners
  • Professional, young, friendly working environment
Yêu cầu giới tính: Nam/Nữ
Ngành nghề: Chăm Sóc Khách Hàng,Giáo Dục/Đào Tạo,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
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