Australia Job Openings
The Sydney Children's Hospitals Network
Admin Clinic Coordinator - Cardiac Services
Randwick
FULL TIME
August 30, 2024
Position Classification: Admin Off Lvl 3
Remuneration: 66027.58 - 68085.5 full time equivalent base salary range (excludes super, leave loading and salary packaging)
Hours Per Week: 38
Requisition ID: REQ515031
Additional information:
- An eligibility list may be created for future temporary full or part time vacancies.
What you'll be doing
The Cardiac Clinical Coordinator seeks to provide administrative and customer service support for; patients, families, staff, and visitors to the Heart Centre for Children, SCHN.
This role is responsible for the delivery of administration support for all aspects of the Heart Centre for Children, SCHN whilst maintaining a passion in the delivery of patient centred care.
Main duties include (but are not limited to); being the first point of contact with patients and families, managing all aspects of clinical coordination, delivering quality improvement initiatives and projects, and building positive culture across the Heart Centre for Children, SCHN.
The Cardiac Clinical Coordinator role is traditionally based at a single site, however, opportunities to work across SCHN are available. The Cardiac Clinical Coordinator support patients within all clinical locations, working remotely to ensure care is provided in the right place at the right time.
From time to time, the Cardiac Clinical Coordinator may also be required to perform other job-related ad hoc tasks other than those specifically stated in this position description.
The duties and responsibilities of the position are to be carried out in a manner that is consistent with the mission, values, and operating systems of The Sydney Children's Hospitals Network and in-line with the NSW Health's Code of Conduct.
Experience in administration and customer service is desirable although health experience not essential. A strong focus on delivering positive patient and/or customer service experiences will be necessary.
- Demonstrated experience in delivering exceptional customer and/or patient centred support.
- Demonstrated skills in supporting positive culture in a challenging environment, such as being; respectful to others or transparent and open in communication.
- Experience in delivering administration support.
- Demonstrated verbal and written communication skills, with a professional demeanour.
- Proven ability to prioritise work and achieve deadlines.
- Computer literacy, including experience in Microsoft office or other relevant programs.
As part of your application please address the following targeted questions:
- Provide an example from your work experience where you were required to complete multiple tasks with competing timeframes within the time limits imposed.
- Describe a complex customer service issue that you resolved under pressure. How did you approach this issue, what steps did you take to address the customers’ needs and what was the outcome?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Tanya Small on Tanya.Small@health.nsw.gov.au
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