Introduction:
Part time - Newcastle location

• Salary packaging available

Professional support and development provided

Administration Officer / Receptionist /Call Centre positions available at reproductive & sexual health NGO clinics. Desired minimum 2 days per week. State of the art facilities with comprehensive clinical supports and opportunities to build your customer service and administration skills in reception, call handling, general administration, appointment scheduling and billing.

Shifts now available at:

• Tuesday - Friday: 32 hours/week (possible drop-in hours included)
• Monday, Wednesday - Thursday: 24 hours/week (drop-in hours included)

Family Planning Australia (FPA) is the leading provider of reproductive and sexual health services in NSW. As an independent not-for-profit organisation, we offer expert clinical care, information, and advice for everybody in every family as well as education and training and evidence-based research to support doctors, nurses, and other professionals.

Develop and expand your administration and customer service skills in a specialised clinical setting focusing on reproductive and sexual health across clinics, day surgery and our new appointment call centre.

Your benefits

• Specialised clinical setting with a variety of administration duties
• Access to salary packaging ($15,900pa) plus meal/entertainment ($2,650pa) increasing your fortnightly take home pay
• Access to paid leave entitlements including annual leave, personal/careers leave, parental leave, study leave

Learning & development support

Modern clinical facilities

• Multidisciplinary team
• Comprehensive administration team support structures

Fully accredited against the National Safety & Quality Healthcare Standards

Values

• All staff must fully support the FPA values
• FPA is a pro-choice organisation

Please refer to our website for our Visions and Values

Interested?

Click here to access the full position description

Contact Kate Russell on 02 4016 1806 or kater@fpnsw.org.au for a confidential discussion

Description:
Position Overview

The Administration Officer plays an important role in supporting the operation of Family Planning Australia (FPA) clinics, day surgery and appointment call centre. This is a multi-faceted role which is responsible for providing clerical, administrative and reception support across our range of clinical services. The position is part of a multidisciplinary team.

Base Full Time Salary: $54,288 - $57,090 (salary is based on experience)

Skills and Experiences:
Essential criteria

• Relevant certificate level qualifications in business administration or similar
• Minimum 2 years previous experience in an administration, reception or call centre role
• High level computer skills including word processing, spreadsheets and data entry
• High level interpersonal and communication skills
• Proven ability to handle high volume of telephone calls
• Demonstrated ability to work effectively as part of a multidisciplinary team
• Exceptional customer service skills
• Must have Australian working rights

Desirable criteria

• Previous experience in a healthcare environment, including use of electronic medical record systems and client billing
• Previous experience in basic financial systems
• Experience working with culturally and linguistically diverse clients and/or Aboriginal and Torres Strait Islander communities

Other requirements

• A Criminal Record Check and Working With Children Check are required prior to commencement
• Immunisation/vaccination requirements apply