About Us:
We have two businesses under one roof at our HQ in Carrum Downs.
The Big Clean Co is a cleaning services provider in and around Melbourne’s South East, Bayside, and Mornington Peninsula suburbs. We’ve been operating since 2017 and are dedicated to delivering exceptional cleaning solutions for residential, NDIS and end of lease cleaning clients. Our commitment to quality, reliability, and customer satisfaction sets us apart in the industry and our business has an online following of 1 million people who view us as the leaders in this industry.
For All Australia is our ecommerce brand, growing exponentially in the last 18 months, and providing tens of thousands of homes across Australia & the world with a non-toxic eco friendly cleaning detergent. With the recent introduction of our laundry detergent, For Laundry, as well as our cloths and spray bottles, we’re providing more and more homes with a range of products that are safe and effective on clothes & all hard surfaces. We’re known and trusted by Professionals Cleaners across the world and are continuing to disrupt the cleaning product industry with our commitment to transparency & simplifying cleaning.
Our Team:
We are a small, fast paced and fun team of 5 people who work daily in our office + warehouse. We also have 25 superstar cleaners who come and go from the office daily.
We pride ourselves on having a team who work well alongside each other, understand the business goals, and strive to grow together.
The Role:
We are seeking a highly motivated and goal driven Administrative Assistant to work in our Carrum Downs office. The role is ever evolving, but ideally will begin with assisting our clients & customers via phone, replying to emails in a timely manner, and general assistance to our Admin Coordinator & Ecommerce Coordinator. The ideal candidate will have customer service experience, confidence on the phone, and a background in office administration.
You will be someone who brings an enthusiastic energy to our team and is ready to tackle tasks head on.
Key Responsibilities:

• Provide high level support to the admin team
• Reply & follow up on enquiries in a timely manner
• Email inbox management
• Answering incoming calls
• Provide assistance to clients & customers via phone
• Any adhoc tasks as needed
• Phone screening for recruitment

Requirements and skills:

• Proven work experience as an Admin Assistant or similar role (1 year)
• Strong attention to detail
• Ability to work independently and as part of a team
• Excellent communication and interpersonal abilities
• Problem solving skills
• Enthusiasm towards tasks

What We Offer:

• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Ongoing assistance working closely with both the Sales Assistant and Managing Director
• Car allowance for work related travel

How to Apply:
If you are passionate about people and are looking to make a significant impact in an established and growing company, we would love to hear from you. Please submit your resume and a cover letter detailing your relevant experience and why you would be a great fit for our team.
Please note applications without a cover letter will not be considered.
The Big Clean Co is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time
Pay: From $28.10 per hour
Expected hours: 25 – 38 per week
Schedule:

• Day shift

Work Location: In person